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Skills

  • Active listening and negotiation
  • Multilingual communication skills
  • Security systems
  • Passenger feedback analysis and improvement
  • Organization
  • Team management
  • Project organization
  • Inventory management
  • Communications
  • Remote monitoring systems (HubSpot)

Work Experiences

  • Was in charge of all tasks delegated to me, including cross-functional collaboration and stakeholder engagement.
  • Attended 6 internal meetings.
  • Affected the availability of transit services in Austin.
  • Achieved procedure.
  • Assisted in the creation of category procedures.
  • Actively communicated with passengers and staff.
  • Carried out security checks on railroad property, personnel, and customers in order to identify and address issues such as unauthorized personnel and materials.
  • Rode with transportation teams on routes like program and initiative where there were a lot of crimes.
  • Attended 4 internal meetings and briefings to integrate security operations more effectively with the daily functioning of transit networks.
  • Investigated incidents such as missing items to determine the nature and scope of criminal activity, as well as involving law enforcement in criminal matters.

Summaries

  • Achieved a 46% rise in revenues.
  • Achieved results in 2016.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • To support successful investigations and prosecutions, build and maintain positive relationships with law enforcement teams.
  • Accomplished at collaborating with CCTV operators, reducing vandalism incidents by 83% through enhanced video surveillance strategies over 18 months.
  • Achieved a 27% reduction in vandalism.
  • Achieved a positive resolution rate of 30%.
  • Achieved procedure.
  • Communicative and team-oriented, with Jira expertise.
  • Achieved results across 2024.

Accomplishments

  • Played a key role in coordinating response efforts during a regional emergency, reducing commuter delays by 27% and facilitating transportation for 11 emergency personnel.
  • Mentored junior officers on best practices for incident reporting and response, resulting in 31% fewer unresolved cases.
  • Collaborated with system on joint patrol efforts to secure high-risk platforms, resulting in a statistically significant drop in reported crimes.
  • Helped train 3 new recruits on security protocols, improving response times by 51% during high-pressure incidents.
  • Developed a new de-escalation program that reduced aggressive passenger confrontations with officers by 45%.
  • Actively monitored security cameras and live transit feeds, quickly identifying potential risks and coordinating response teams accordingly.
  • Directed a comprehensive security audit for program, identifying compliance gaps and assisting in the creation of a system-compliant improvement plan.
  • Led a cross-functional team to implement a new crime-prevention monitoring system, resulting in a 74% decrease in security violations.
  • Increased public safety during large-scale events through proactive crowd control measures, ensuring all attendees arrived safely without reported injuries.
  • Collected and analyzed passenger-reported data to identify patterns in criminal behavior, leading to enhanced patrol schedules that reduced incidents on 15 subway lines by 55%.

Affiliations

  • Member, National Transit Institute (NTI) - Completed Six Sigma in Emergency Preparedness
  • Certification in Crowd Control Techniques for Events Management at Meridian, 2023
  • Advanced First Responder Training Level II certified by Lakeside Partners, 2018
  • Affiliated with the Boston Regional Transportation Security Forum, 2023
  • Member, Association of Threat Assessment Professionals (ATAP) – Transit Section, program
  • Certified in Passenger Assistance, Safety & Sensitivity from Beacon Labs, 2018
  • Professional Development: Transit Officer Leadership Program, Lakeside Partners, 2024
  • Certified Hazardous Materials Awareness for Transit Employees by Vantage, 2023
  • Completed extensive Livestream Monitoring training under SAP Certification, 2021
  • Graduated from the Austin Transit Surveillance and Security Advanced Course, 2016

Certifications

  • Transportation Worker Identification Credential (TWIC) by metric
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Safety and Security for Public Transportation Professionals by initiative
  • Peace Officer Standards and Training (POST) Certification by Colorado
  • American Academy of Financial Management (AAFM)
  • Certified Crime Prevention Through Environmental Design (CPTED) Specialist by Harbor & Co.
  • Advanced Public Transit Risk Management Certification by Summit Group
  • SAP Certified Application Associate
  • Microsoft Certified Systems Engineer (MCSE)

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