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Skills

  • Cost reviewing
  • Developing local contracts
  • Cross-functional team collaboration
  • Interpersonal skills
  • Sales analysis
  • Checking quotes
  • Quality standards
  • Metric equipment
  • Sales reporting
  • Customer rapport

Work Experiences

  • Trained a team of 7 framework, resulting in increased profits and a 12% return on investment.
  • Conducted research and created custom service proposals for clients.
  • Targeted system customers strategically for QuickBooks sales and closely monitored campaign effectiveness.
  • Reinvented how the team interacts with prospective clients by developing an innovative and creative sales pitch that was implemented into the sales team strategy in 2007.
  • Planned and submitted marketing department budgets totaling $11.
  • Looked into and resolved strategic issues that affected the operations of process and initiative.
  • Was in charge of 2 accounts, which included reviewing and resolving discrepancies as well as collaborating with account holders.
  • Kept track of product development and audience feedback in order to adjust marketing and promotion campaigns as needed.
  • Tracked sales and effectiveness of category campaigns to improve department planning and initiatives.
  • Had a thorough understanding of competitors' products and services, as well as their presence in the assigned territory.

Summaries

  • Team leader and business manager with strong attention to detail and a persuasive communication style.
  • Multitasker, skilled communicator, and complex problem solver.
  • Exceptional track record of increasing revenue and employee productivity.
  • Gained a thorough understanding of the target audience and competitors to develop effective marketing messaging.
  • Prospecting leads, setting up contracts, and coordinating ads are all skills that an experienced salesperson possesses.
  • To boost long-term growth, be proficient in product monetization and mobilization strategies.
  • Have a proven track record of increasing sales and customer retention with great attention to detail and procedure skills.
  • Ability to process and track sales orders using CRM.
  • Looking forward to bringing talent and leadership to a growing company with room for expansion.
  • Experienced Account Manager with more than 6 years of experience.

Accomplishments

  • Worked closely with client executives to identify upsell opportunities, resulting in 12% growth in existing account revenues over a one year period.
  • Collaborated with the marketing department to roll out a targeted email campaign, contributing to a 57% increase in client engagement.
  • Implemented initiatives to retain key clients during contract negotiations, reducing churn by 80% over two years.
  • Monitored client financial health and proactively managed contract renewals, securing a 62% increase in multi-year commitments.
  • Successfully identified and mitigated project risks, reducing project delays by 35% and keeping 5 client projects on-target to meet timelines.
  • Conducted quarterly business reviews for major accounts, leading to a 65% increase in client retention and expanding service level agreements with 18 clients.
  • Collaborated with the product team to prioritize feature requests from key clients, influencing product updates that resulted in a 74% increase in product adoption.
  • Managed a portfolio of 14 key accounts in the Miscellaneous sector, driving total annual revenue of $15 and leading efforts around contract expansion.
  • Collaborated with team of 6 in the development of initiative.
  • Led the revamp of incentive programs for repeat clients, increasing loyalty and generating an additional $7 in revenue over the past year.

Affiliations

  • American Marketing Association (AMA)
  • Salesforce Trailblazer Community (Local Market)
  • Certified Customer Success Manager (CCSM) through SuccessHACKER
  • Lead Member of Customer Success Roundtable (CSR) in Boston
  • Account Management Professionals Network (AMPN)
  • Association for Strategic Account Management (ASAM)
  • American Association of Inside Sales Professionals (AA-ISP)
  • Society of Human Resource Management
  • Business Process Management Institute (BPMI)
  • Association of Information Technology Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Sandler Sales Training Certification Brightline
  • Certified Revenue Operations Manager (CROM)
  • Certified Account Manager (CAM) - Meridian
  • Certified Public Accountant (CPA)
  • Salesforce Certified Administrator - 2023
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant - 2015
  • Google Analytics Individual Qualification (GAIQ)
  • Best Sales Training Certifications

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