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Skills

  • Bibliographic instruction
  • Problem resolution
  • Complex problem-solving
  • Team building
  • Reference assistance
  • Project organization
  • Collection management and quality control
  • Budgets
  • Supervision
  • Operational improvement

Work Experiences

  • Assisted and supported staff in terms of facility maintenance, security, and services.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Consistently managed standard collections by implementing quality control processes that resulted in 31% more accurate data entry.
  • Authored updated instructional material for patrons on how to use library databases, increasing self-service use by 28%.
  • Achieved 45% more accurate data entry.
  • Achieved high satisfaction according to exit surveys.
  • Helped patrons use the library's computers and gave them instructions on how to log on to the Internet.
  • Looked for industry trends on social media and through online sources.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved results in 2017.

Summaries

  • Achieved a 17 day reduction in processing delays.
  • Collaborated effectively with program to digitize the library’s rare collections, expanding digital holdings by 64%, enhancing access for remote users.
  • Consistently received a 74% satisfaction score in patron surveys.
  • Accomplished in developing and delivering bibliographic workshops, resulting in a 74% increase in workshop attendance and positively impacting patron research capabilities.
  • Library Reference Desk Assistant with 6 years of successful process improvement and quality assurance experience.
  • Bolstered library participation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in developing bibliographic workshops.
  • Cut retrieval times by 71%.
  • Understanding of how libraries work and what services they provide.

Accomplishments

  • Collaborated with product to manage a library inventory overhaul, reducing misfiled materials by 71% and significantly enhancing organizational efficiency.
  • Overhauled the document management system, ensuring better organization, storage, and retrieval of over 15 historical documents.
  • Coordinated and led digital literacy workshops, positively impacting over 16 attendees, with 56% indicating an increase in digital resource knowledge following participation.
  • Worked closely with faculty and community organizations to promote and deliver research seminars on how to best use library resources, resulting in 80% greater engagement.
  • Provided customized book/resource recommendations to over 3 patrons monthly, which improved satisfaction and retention for regular library users.
  • Co-created a series of instructional workshops targeting digital literacy that increased attendee numbers by 57% over 2020.
  • Performed detailed analysis of user behavior data, identifying trends that supported the successful reorganization of high-demand collections for 12 consecutive years.
  • Initiated a reorganization project that optimized the cataloging system, reducing search times for materials by 85% and enhancing overall library user experience.
  • Supervised 9 volunteers and interns, providing structured training regarding cataloging, metadata, and document conservation processes.
  • Collaborated with team of 14 in the development of metric.

Affiliations

  • ALISE (Association for Library and Information Science Education) – Collaborating on educational programs for librarianship.
  • National Federation of Advanced Information Services (NFAIS) – Developing advanced search techniques and digital integration strategies.
  • Society of American Archivists (SAA) – Regularly attending conferences to enhance archival research skills.
  • American Medical Informatics Association
  • International Association of School Librarianship (IASL) – Collaboration with school libraries to implement advanced search techniques.
  • Association for Rural and Small Libraries (ARSL) – Advancing operational workflows in small and community-focused libraries.
  • Urban Libraries Council (ULC) – Focusing on delivering impactful urban library services to diverse communities.
  • American Association for State and Local History (AASLH) – Involved in advancing historical research methods within local archival collections.
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers

Certifications

  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Certificate in Web Archiving and Digital Curation – Summit Group
  • Certified Coordinator in Public Library Partnership Programs – 2021
  • Certified Resource Description and Access (RDA) Expert
  • Customer Service and Library Communication Certification
  • Certificate in Advanced Cataloging Theory – SAP
  • Certified Data Analytics for Library Professionals – Vantage
  • Certified Knowledge Manager (CKM) - KM Institute

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