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Skills

  • Equipment and Resource Procurement
  • Client needs assessment
  • Case Management for Students with Disabilities
  • Client need assessment and consultation
  • Community resources
  • Disability Sensitivity Training
  • Consultation with External Agencies
  • Cross-functional team leadership
  • Family services
  • Communications

Work Experiences

  • Analyzed feedback data from exit interviews to reshape disability services, contributing to a 58% increase in alumni satisfaction.
  • Achieved a 79% improvement in service response times.
  • Transported QuickBooks to the past year customer locations.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Conducted qualitative and quantitative research on the effectiveness of workplace accommodations, leading to improved practices for 16 departments.
  • Collaborated with Legal Counsel.
  • Oversaw the delivery of category project by standard team, which resulted in procedure.
  • Achieved a 67% improvement in satisfaction scores.

Summaries

  • Achieved a 51% increase in job placements for employees with disabilities.
  • Achieved 19% enhanced safety outcomes for all staff.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 79% improvement in academic outcomes.
  • Accomplished in organizing high-impact disability programs, including adaptive technology implementation, which helped increase student success rates by 51%.
  • Within Miscellaneous, senior Disability Coordinator and outstanding performer in quality assurance and client relations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Disability Coordinator with 7 years of successful quality assurance and stakeholder engagement experience.
  • Active advocate for students with disabilities, known for maintaining high compliance rates with ADA standards and ensuring equitable access for all individuals.
  • Client-centered Disability Coordinator experienced in individual consultation, providing tailored accommodations that increased employee retention by 83% within 2018.

Accomplishments

  • Facilitated workshops for 9 employees to promote disability inclusion, improving accommodation requests response rates by 63%.
  • Drafted and presented reports to senior management on federal ADA compliance changes, resulting in policy updates impacting over 14 employees.
  • Collaborated with Special Education Departments to increase the efficiency of IEP reviews, reducing processing time by 85%.
  • Collaborated with campus facilities teams to implement ADA-compliant modifications worth $7, enhancing campus accessibility.
  • Documented and resolved category which led to method.
  • Resolved product issue through consumer testing.
  • Facilitated administrative reports and data collection on accommodation usage, identifying trends and improving resource allocation by 17% over 2018.
  • Collaborated with team of 8 in the development of framework.
  • Planned and executed strategic accessibility projects, securing funding worth $17 for campus improvements.
  • Conducted compliance reviews to ensure adherence to Section 504, successfully passing external audits and maintaining 13 years of violation-free operations.

Affiliations

  • Society of Human Resource Management
  • National Federation of the Blind (NFB)
  • American Counseling Association (ACA)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Rehabilitation Engineering and Assistive Technology Society of North America (RESNA)
  • Association for Computing Machinery
  • United States Society for Augmentative and Alternative Communication (USSAAC)
  • International Council of Nurses
  • Disability Rights Education and Defense Fund (DREDF)

Certifications

  • First Aid/CPR Certified
  • Certified Facilitator for Individualized Education Programs (IEP) the West Coast
  • Certified Rehabilitation Counselor (CRC)
  • Certified Professional Co-Active Coach (CPCC)
  • Certified Disability Support Professional (CDSP)
  • Certified Job Coach for Individuals with Disabilities
  • CompTIA Security+
  • Americans with Disabilities Act (ADA) Coordinator Training Certification
  • Google Certified Professional Cloud Architect
  • Certified Employment Support Professional (CESP)

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