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Skills

  • Security systems
  • Cross-functional team collaboration
  • Hospital admissions workflow optimization
  • Organization
  • Clinical staff communication
  • CCTV
  • Operational improvement
  • Invoice generation
  • Bed assignment coordination
  • Communication and stakeholder management

Work Experiences

  • Collaborated with the IT department.
  • Collaborated with framework doctors to ensure that the proper equipment and supplies were available for over 10 daily system appointments.
  • Collaborated with the Chief of Operations.
  • Assigned beds in a metric hospital.
  • Was in charge of creating and maintaining accurate and confidential patient records.
  • Assisted in the implementation of bed management software.
  • Conducted interviews with patients in order to obtain medical information and insurance information.
  • Collaborated with nursing and clinical staff.
  • Collaborated with the housekeeping team.
  • Collaborated with nursing and clinical staff to prioritize patient admissions based on medical necessity, reducing bed turnover time by 17 minutes.

Summaries

  • Interpersonal and communication skills are excellent.
  • Lean certified
  • Motivating leader who has built and managed category teams in the past.
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Dedicated to maximizing productivity and streamlining processes.
  • With excellent judgment and multitasking abilities, highly organized and resourceful.
  • Accomplished in reducing emergency department wait times by prioritizing bed assignments for high-acuity patients, achieving 46% compliance with safety metrics.
  • Organize files, schedule appointments, and assist patients to keep the medical office running smoothly and efficiently.
  • Successfully learned Portuguese to better serve the local immigrant population.

Accomplishments

  • Successfully trained and onboarded 2 new staff members on best practices for bed management and patient flow protocols.
  • Led the successful transition to ServiceNow for cloud-based bed management, improving data accessibility and decreasing downtime by 15 hours.
  • Optimized software integration of Power BI with the bed tracking system, realizing 48% faster decision-making during high-traffic periods.
  • Reduced bed management discrepancies organization-wide by revising policy and providing ongoing staff training, dropping allocation errors by 54%.
  • Executed patient placement strategies during a high-demand period, maintaining a bed availability rate of 19% during the program surge.
  • Initiated improvements in bed readiness communication, reducing response times for bed availability updates by 39% across engineering.
  • Implemented real-time bed tracking system using Jira, reducing room turnover time by 17 minutes per patient.
  • Collaborated with infection control teams to improve protocols in bed turnover times, achieving a 82% drop in staff workload stress.
  • Enhanced post-surgery bed allocation process by coordinating with OR and ICU teams, reducing transfer delays by 34%.
  • Introduced efficiency audits for bed turnover processes, lowering overall patient wait times by 7 minutes per patient.

Affiliations

  • Participated in the Advanced Patient Flow Management Seminar hosted by Summit Group, focusing on enhancing bed assignment coordination.
  • Attended the National Healthcare Safety Network (NHSN) workshops in 2017, focusing on managing infections through efficient bed assignments.
  • Affiliated with the Society for Health Systems (SHS), gaining insights into process improvement techniques in hospital settings.
  • Member of the American Hospital Association (AHA) to stay updated on national healthcare practices and policies impacting bed management processes.
  • Certified Population Health Nurse (CPHN) to understand population demographics, enhancing strategic patient bed management in times of high demand.
  • Member of the National Patient Safety Foundation (NPSF) to stay current with best practices in mitigating risks associated with delayed bed assignments.
  • Affiliated with the Council of Health Care Management Executives (CHCME), discussing strategies for improving key performance indicators such as bed turnover rates.
  • Participant in the Annual Healthcare Process Improvement Conference, focusing on innovations in bed coordination and patient flow optimization technology.
  • Certified in Lean Process Improvement to drive more efficient bed management procedures, reducing bottlenecks across cross-functional teams.
  • Certified in Infection Control (CIC) to ensure that bed assignment practices maintain strict hygiene standards in care facilities.

Certifications

  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • CAPM - Certified Associate in Project Management for Healthcare from Vantage
  • Board of Certification for Emergency Nurse Practitioners (CPEN)
  • Healthcare Data Analytics and Operations Certification from method
  • First Aid/CPR
  • Six Sigma Green Belt for Healthcare (SSGB)
  • ACMA Registered Nurse Case Management (RN-BC)
  • Project Management Professional (PMP)
  • Certified Revenue Cycle Representative (CRCR)

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