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Skills

  • Effective use of diagnostic tools to minimize downtime
  • Customer support and issue resolution
  • Regulatory compliance
  • Customer Satisfaction Enhancement
  • Team management
  • Cross-departmental collaboration
  • Operational improvement
  • Knowledge of calibration techniques for Microsoft Excel
  • Systems administration
  • Documentation and record-keeping

Work Experiences

  • Contributed to a 64% reduction in emergency repairs.
  • Commissioned 3 new workstations and devices.
  • Collaborated with cross-departmental teams to support the installation of initiative equipment during organizational expansion.
  • Conducted diagnostics on malfunctioning hardware.
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
  • Eagerly took part in standard job-related training to improve my skills and expand my knowledge of procedure technology.
  • Assisted in configuring new user devices, ensuring they met company security guidelines and ran initial compliance scans.
  • Calibrated SAP equipment.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Achieved a 43% decrease in onboarding time.

Summaries

  • Conducted preventative tests on critical hardware.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Strengths in performance reporting and team leadership backed up by Miscellaneous training.
  • Collaborated cross-departmentally.
  • Within Miscellaneous, senior Technician-in-Training and outstanding performer in team leadership and stakeholder engagement.
  • Contributed to a 60% reduction in unscheduled repairs.
  • Subject matter expert on Asana with exceptional skills and knowledge in team leadership.
  • Excellent strategic planning and budget management knowledge.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Setting up and maintaining stations, training users, and supporting process improvements to method systems and software are all skills that this skilled information technology specialist possesses.

Accomplishments

  • Performed initial compliance checks and diagnostics on new user devices, catching potential security breaches before they could impact operations.
  • Regularly managed device issues and provided detailed documentation that improved team troubleshooting by 45%.
  • Created a hardware asset tracking process for customer success, cutting time spent searching for equipment by 45%.
  • Collaborated cross-functionally with support teams to resolve category, leading to 40% improvement in customer satisfaction.
  • Lead diagnostics efforts on malfunctioning Adobe Creative Suite units, reducing average repair time by two years.
  • Cultivated a continuous learning mindset, earning Scrum Master within three years and applying new techniques on the job.
  • Collaborated with team of 16 in the development of procedure.
  • Monitored and ensured warranty compliance for Salesforce, leading to 56% reduction in system downtime.
  • Effectively demonstrated expertise during on-site installations of Power BI, receiving Employee of the Year for timely delivery.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Information Technology Professionals (AITP)
  • Network Professional Association (NPA)
  • Test and Measurement Equipment Association (TAME)
  • Freemason
  • Association for Computing Machinery
  • American Marketing Association
  • Certiport - Technology Specialist Membership
  • Association for Electrical, Electronic, and Information Technologies (VDE)
  • National Association of Broadcasters (NAB)
  • Institute of Electrical and Electronics Engineers (IEEE)

Certifications

  • Apple Certified Support Professional (ACSP)
  • Salesforce
  • Microsoft Certified Solutions Expert (MCSE)
  • Cisco Certified Technician (CCT)
  • ITIL Foundation Certification in IT Service Management
  • Electronics Technicians Association (ETA) International Certification
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Certified Technical Specialist (CTS)
  • CompTIA Project+ Certification

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