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Skills

  • Fine-dining expertise
  • Team management
  • Food preparation
  • Team Leadership
  • Process improvement
  • Workflow Optimization
  • Forecasting and planning
  • Product testing
  • Project management
  • Pricing tool development

Work Experiences

  • Achieved 37% reduction in customer complaints.
  • Boosted overall sales by $9.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Boosted brand reputation.
  • Captured a 64% increase in customer base.
  • Was in charge of scheduling and receiving food and beverage deliveries while staying within the food cost and budget.
  • Entered data into the Workday system, including payments, account information, and call logs.
  • Answered an average of 2 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Boosted spontaneous sales increase by 37%.
  • Updated the kitchen staff's method and initiative processes, which reduced guest wait times and increased daily output from 10 meals to 9.

Summaries

  • Applied to a wide range of cultural baking traditions.
  • Costs were consistently reduced while profits were increased.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Chef with 18 years of experience in the restaurant industry.
  • Individuals with artistic ability design and decorate dessert foods in a pleasing manner.
  • Talented professional with undeniable client relations and team leadership abilities.
  • Clear understanding of team leadership and process improvement as well as project management training.
  • Knowledgable in a variety of design and testing methodologies.
  • Head Pastry Chef is a creative and well-respected Head Pastry Chef who has been successful in driving and maintaining remarkable restaurant growth by providing unrivaled customer experiences.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed visually stunning plated desserts for VIP events, receiving 2 positive customer reviews and feedback.
  • Achieved Six Sigma during tenure, enhancing team adherence to health, safety, and food handling protocols.
  • Trained and mentored a team of 18 pastry chefs, resulting in a 33% improvement in overall kitchen performance and collaboration.
  • Reduced production times by 15% through the transition to more efficient method, without sacrificing quality.
  • Managed inventory control using category, leading to a 26% reduction in ingredient shortages.
  • Optimized labor costs by introducing a new staff rotation system, reducing overtime hours by 36% during peak seasons.
  • Documented and resolved category which led to process.
  • Developed dessert menus to accommodate over 9 unique dietary restrictions, expanding accessibility and customer satisfaction.
  • Collaborated with team of 8 in the development of category.

Affiliations

  • Rotary International
  • International Council of Nurses
  • Artisan Bakers Association
  • National Association of Social Workers
  • American Culinary Federation (ACF)
  • International Pâtisserie Academy
  • Project Management Institute
  • Toastmasters
  • Slow Food International Pastry Division
  • American Medical Informatics Association

Certifications

  • Specialized Certification in Gluten-Free Baking from Cedar Works
  • Certified Food & Beverage Executive (CFBE) from American Hotel & Lodging Educational Institute
  • Leadership Elective for Restaurant Managers from Beacon Labs
  • Sourdough Baking Certification from San Francisco Baking Institute
  • Inventory Control in Foodservice Certification (ICFC) from Cedar Works
  • Food Cost Management and Budgeting Certification by Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Protection Officer (CPO)
  • Certified Business Analysis Professional (CBAP)

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