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Skills

  • Inventory management
  • Effective delegation
  • Client Retention Strategies
  • KPI monitoring and optimization
  • Business operations
  • MS Office
  • Operational improvement
  • Communications
  • Process improvement
  • Client loyalty program management

Work Experiences

  • Achieved results in under one year.
  • Achieved 17 in revenue per quarter.
  • Coached staff to improve sales.
  • Taught newly hired Wireless Team Leads how to upsell using budget management and quality assurance, boosting job expertise within 6 months.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Adjusted sales techniques.
  • Successfully introduced new product lines that resulted in a 6% increase in annual profits.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Increased sales by 13% by providing purchase advice and promoting additional products.
  • Assisted corporate decision-making.

Summaries

  • Achieved successful sales in competitive markets.
  • Achieved a 25% increase in postpaid account activations.
  • Achieved 44% in 2020.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Achieved results over several months.
  • Wireless Team Lead is a multi-talented Wireless Team Lead who is consistently rewarded for planning and operational improvements.
  • Astute Wireless Team Lead who is dedicated to providing excellent customer service and assistance.
  • Wireless Team Lead with 5 years of successful performance reporting and workflow optimization experience.
  • Applied leadership techniques to drive performance.

Accomplishments

  • Consistently met or exceeded personal and team sales quotas, averaging a 19% increase in high-value contracts signed per quarter.
  • Facilitated daily wireless sales huddles, driving team alignment towards achieving category, resulting in an overall 67% increase in revenue.
  • Documented and resolved metric which led to framework.
  • Improved upsell rates of service contracts by 47% through personalized training sessions for sales associates.
  • Reduced stockouts of high-demand wireless accessories by 63% through improved demand forecasting and closer collaboration with suppliers.
  • Conducted detailed competitor analysis to refine pricing strategy for wireless products, helping maintain a 34% profit margin.
  • Led a team of 3 wireless experts to achieve regional sales growth of 41% by implementing targeted sales strategies.
  • Introduced a highly successful quarterly wireless contract promotion, resulting in a 33% increase in regional market share over the past year.
  • Mentored and trained wireless staff, improving customer service KPIs and increasing overall team performance by 38%.
  • Collaborated with cross-functional teams to improve wireless service provider partnerships, reducing technical downtime by 22%.

Affiliations

  • Society for Project Managers in Telecommunications
  • National Wireless Communications Association
  • Wireless Leadership Training Program
  • Society of Wireless Engineers and Technologists
  • Wireless Device Technical Repair Group
  • Certified Wireless Analyst (CWA) Program
  • Society of Human Resource Management
  • Mobile Device and Communications Experts Network
  • Certified Wireless Network Engineer (CWNE) Program
  • American Society of Safety Professionals

Certifications

  • Nokia Bell Labs Certified 5G Associate
  • SHRM Certified Professional (SHRM-CP)
  • LPI LPIC-1: System Administrator
  • CompTIA Wireless+
  • Certified Wireless Broadband Specialist (CWBS)
  • Certified Manager in Wireless Telecommunications (CMET)
  • 5G Wireless Specialist Certification
  • Certified LTE Network Professional (CLNP)
  • Cisco Certified Network Associate (CCNA) Wireless
  • Certified Telecommunications Network Specialist (CTNS)

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