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Skills

  • Inventory audit techniques
  • Developing brand messaging
  • Marketing strategy
  • Relationship development
  • Effective communication
  • Supervision
  • Localized sales strategy development
  • Organization
  • Public speaking and presentations
  • Customer service

Work Experiences

  • Analyzed customer service data.
  • Achieved results over several months.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Assisted corporate decision-making.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved 17 in revenue per quarter.
  • Analyzed wireless sales metrics.
  • Achieved 57% growth in postpaid account activations by optimizing customer engagement strategies.
  • Boosted first-touch resolution rates to 48%.
  • Addressed wireless issues through proactive problem-solving.

Summaries

  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Achieved a 43% increase in wireless accessory upsell conversions.
  • Achieved results through team coordination.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Based in Portland.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Best sales performance in 2015.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Reduced customer backorders by 31% through proactive supplier engagements and inventory management practices for wireless products.
  • Boosted post-sale engagement through targeted follow-ups, contributing to a 78% increase in overall customer service rating.
  • Led a team of 3 wireless experts to achieve regional sales growth of 41% by implementing targeted sales strategies.
  • Implemented technical troubleshooting training, reducing wireless service escalations by 72% and minimizing customer service ticket backlog.
  • Conducted detailed competitor analysis to refine pricing strategy for wireless products, helping maintain a 34% profit margin.
  • Collaborated with the technical team to streamline wireless troubleshooting protocols, reducing service resolution times by 16% in 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized performance metrics analysis to identify underperforming sales areas and applied corrective measures, boosting wireless sales by 45%.
  • Implemented streamlined wireless service contract renewal processes, leading to a 78% increase in retention rates.
  • Documented and resolved metric which led to framework.

Affiliations

  • National Association of Social Workers
  • Wireless Leadership Training Program
  • Institute for Certified Professional Managers (ICPM)
  • International Association for Mobile Device Management
  • National Inventory Management Association
  • American Medical Informatics Association
  • Vendor Management Professionals Institute
  • Retail Wireless Industry Leadership Council
  • Certified Wireless Technology Specialist Program
  • Wireless Network Professionals' Consortium

Certifications

  • Certified Manager in Wireless Telecommunications (CMET)
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified LTE Network Professional (CLNP)
  • Certified Wireless Technology Specialist (CWTS)
  • ISO/IEC 27001 Information Security Management Certification
  • Advanced Telecom Wireless Specialist Certification
  • Certified Wireless Broadband Specialist (CWBS)
  • CompTIA Wireless+
  • Certified Wireless Analysis Professional (CWAP)

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