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Skills

  • File and data retrieval systems
  • Organizing packages
  • Office equipment operations
  • Calendaring
  • Transporting files
  • Fluent in Portuguese and Mandarin
  • Spreadsheet development
  • Transcript typing
  • Appointment scheduling
  • Database entry

Work Experiences

  • Won
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Kept accurate records of important files, ran reports, and provided Front Desk Administrator with occupancy and revenue updates on a 6 months basis.
  • Invented
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Provided answers to questions about standardized policies, procedures, and regulations.
  • Organized meeting details and assigned conference rooms based on the type of meeting and the number of attendees.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Kept track of everything.
  • Had planned ahead.

Summaries

  • Mathematical prowess and the ability to manage all front-office operations.
  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • Meticulous Front Desk Administrator capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Salesforce.
  • Performance reporting and project management skills, as well as problem-solving knowledge.
  • With 4 years of experience as Front Desk Administrator in Denver, I am organized and hardworking.
  • Exceptional at keeping files organized and composing professional correspondence.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Team leadership and budget management are tasks that I am uniquely qualified to perform.
  • Budget management and quality assurance are examples of areas of expertise.
  • Ensures operational and service excellence by working effectively with cross-functional teams.

Accomplishments

  • Documented and categorized correspondence efficiently, ensuring secure archiving and compliance with document confidentiality policies.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Amended front desk procedures which resulted in an average reduction of 85% in front desk wait times for incoming visitors.
  • Documented and resolved category which led to method.
  • Scheduling: Organized technician schedule for customer jobs.
  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Contributed to major conferences and company meetings by managing all front desk coordination, handling up to 8 VIP attendees.
  • Managed the complete termination process for employee records, ensuring confidentiality and full compliance with company and legal standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led monthly staff meetings, presenting front desk-specific metrics and action plans that resulted in a 30% reduction in check-in wait times.

Affiliations

  • Council for Hospitality Management Education (CHME)
  • International Customer Management Institute (ICMI)
  • Association for Computing Machinery
  • International Customer Service Association (ICSA)
  • International Concierge and Front Office Association (ICFOA)
  • National Federation of Personal Assistants (NFFA)
  • American Society of Safety Professionals
  • Association of Certified Administrative Professionals (ACAP)
  • Project Management Institute
  • International Association of Administrative Professionals (IAAP)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Front Office Professional (CFOP) - American Hotel & Lodging Educational Institute (AHLEI)
  • Customer Service Specialist (CSS) - National Retail Federation (NRF)
  • CompTIA Network+
  • CPR and First Aid Certification - American Red Cross
  • Certified Digital Marketing Professional (CDMP) – Digital Marketing Institute
  • Google Certified Professional Cloud Architect
  • Customer Service Excellence Certification - category
  • Certified Public Accountant
  • Certified in Healthcare Administrative Professional - initiative

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