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Skills

  • Security systems
  • Communications
  • Organization
  • Customer service
  • Spa treatment services expert
  • Outstanding client care
  • Skin tightening techniques
  • Compliance with health standards and audit preparation
  • Chemical facial peels
  • Operational improvement

Work Experiences

  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Worked with others to brainstorm new program possibilities.
  • Collaborated with dermatologists and plastic surgeons.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Provided services such as lash application, warm stone massage, and brow and eyelash tinting.
  • Gathered information about the patient before deciding on treatments.
  • Assisted in the creation of system procedures.
  • Finished category of project, which resulted in metric.
  • Collaborated with vendors to secure exclusive partnerships, resulting in the spa being the first in Seattle to offer cutting-edge Salesforce.

Summaries

  • Achieved significant revenue generation.
  • Results-oriented Beauty and Spa professional with vendor management, strategic planning, and budget management strengths.
  • Expert in metric with a strong aptitude for implemented and improved.
  • Knowledge of Microsoft Excel in depth, as well as quality assurance and data analysis abilities.
  • Accomplished Lead Licensed Esthetician with a track record of boosting bookings by 22% through innovative product promotions and cross-promotional strategies. Dedicated to creating personalized care and building long-term client relationships.
  • Successful at meeting customer needs and keeping a clean and sanitary work environment.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Motivating leader who has built and managed method teams in the past.
  • Salesforce and SAP experts with exceptional interpersonal skills.
  • Communicative and team-oriented, with Tableau expertise.

Accomplishments

  • Revamped the spa’s appointment scheduling system and reduced client wait times by 82%, leading to stronger client retention.
  • Introduced LED therapy into the salon's treatment repertoire, increasing new customer acquisition by 70% over 6 months.
  • Created an internal sales competition for estheticians, increasing foot traffic and sales of skincare products by 70% in 4 months.
  • Delivered consistent skin analysis using Workday, allowing for more efficient client treatment plans and a 43% growth in service quality ratings.
  • Reduced post-treatment complications by 40% after revamping post-care instructions and follow-up procedures.
  • Collaborated directly with the spa’s marketing team to promote skincare workshops, resulting in a 16% rise in client outreach and events signups.
  • 27% success in upselling retail skincare products by conducting personalized ingredient consultations and education sessions for clients.
  • Mentored a team on selling retail products based on treatment compatibility, leading to a year-over-year increase of 84% in product sales.
  • Implemented a new sanitation protocol in compliance with Colorado health regulations, resulting in a perfect standard during a surprise health audit.
  • Achieved CPA, boosting the spa’s client offerings to include advanced treatments such as microdermabrasion and chemical peels.

Affiliations

  • National Association of Nurse Estheticians (NANE), Education Partner 2020
  • Society of Plastic Surgical Skin Care Specialists (SPSSCS), Partnership in Surgical Skincare 2024
  • National Cosmetology Association (NCA), Esthetics division, Specialized in Skincare Trends initiative
  • Certified Oncology Estheticians (COE), Oncology Skincare Certification 2015
  • Skincare Global Alliance, Founding Member category
  • Estheticians of America Network, Advocacy and Best Practices Group 2015
  • Organic Skincare Professionals Network (OSPN), Active Organic Skincare Specialist metric
  • National Esthetician Institute, Professional Development Courses 2020
  • American Academy of Anti-Aging Medicine (A4M), Certified Anti-Aging Specialist 2015
  • CIDESCO USA, Diploma in Esthetics and Spa Management, 2015

Certifications

  • CompTIA Security+
  • Certification in Oxygen Facials
  • Certified Laser Technician
  • Advanced Skin Analysis Certification
  • Body Treatment Certification including Wraps, Scrubs, Masks
  • ServSafe
  • Advanced Dermal Technician Certification
  • Certified Public Accountant (CPA)
  • Certification in Microdermabrasion
  • Master Aesthetician Certification from Cedar Works

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