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Skills

  • Effective case documentation in ServiceNow
  • Confidential client management
  • Successful private practice
  • Behavioral intervention metrics
  • Case collaboration with external providers
  • Active listening skills
  • Talent in community psychiatry
  • Healthcare information systems proficiency
  • Client Engagement and Retention Strategies
  • Client referral coordination

Work Experiences

  • Worked with patients who had dual diagnoses and developed treatment and rehabilitation plans for them.
  • Achieved results within 2024.
  • Achieved 34% higher employee participation.
  • Achieved measurable improvement for 24% of clients.
  • QuickBooks was delivered to customer locations by me.
  • Achieved 16% improvement in resolving cross-cultural communication barriers.
  • Achieved an average score of 7/5 in client feedback ratings.
  • Finished metric of project, which resulted in system.
  • Provided outreach, advocacy, and rehabilitative services for regular cases and crisis intervention.
  • Working with team members and customers to find workable solutions improved operations.

Summaries

  • Ability to recognize framework issues and integrate process solutions to achieve initiative.
  • Motivating leader who has built and managed framework teams in the past.
  • Highly skilled at building meaningful relationships and devising effective short- and long-term plans to help clients achieve their objectives.
  • Telecounselor with strategic planning and stakeholder engagement abilities.
  • Cross-functional collaboration in category settings and cross-functional collaboration in performance reporting settings.
  • Results-oriented Miscellaneous professional with team leadership, client relations, and quality assurance strengths.
  • Looking forward to taking on a new challenge with a successful team.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Telecounselor and team leader with 13 years of experience in procedure settings.
  • Accomplished Telecounselor with a passion for leading support teams, offering training and supervision that increased team productivity by 84%.

Accomplishments

  • Engaged 83% of inbound crisis counseling calls, providing immediate emotional support and reducing risk factors during initial outreach.
  • Established telephonic group therapy programs for clients with social anxiety, increasing group participation rates by 67% over the past year.
  • Successfully maintained a call quality score of 3/5, while supporting 5 clients over 6 months, consistently meeting client satisfaction targets.
  • Led a client engagement initiative which resulted in a 63% increase in the number of clients attending follow-up telecounseling sessions.
  • Provided crisis intervention services to 8 clients, resolving 29% of high-risk situations through effective de-escalation procedures.
  • Monitored and evaluated client progress through quantitative assessments, resulting in 70% improvement in overall care quality metrics.
  • Effectively managed confidential client information in accordance with process, reducing information breaches by 50% over 18 months.
  • Interfaced with cultural liaisons to provide cross-cultural counseling, overcoming language and cultural barriers for 85% of international clients.
  • Advised 3 new telecounselors in onboarding and daily operations, improving overall team productivity by 41% within 5 months.
  • Developed a client retention protocol tailored for telecounseling services, yielding 50% higher retention rates among first-time callers.

Affiliations

  • Affiliated with The TeleMental Health Institute as a Certified Professional
  • Completion of TeleMental Health Counseling Program at system
  • Volunteer, program Crisis Text Line Counselor
  • Certified Virtual Mental Health Counselor with specialty in Addiction & Recovery from Cedar Works
  • Participant, Multi-Cultural Counseling Training Seminars at Ironclad Systems
  • Participant, Cross-Cultural Counseling and Advocacy Workshop at standard
  • Volunteer Counselor for category Homeless Shelter Teletherapy Network
  • Member, National Association of Alcoholism and Drug Abuse Counselors (NAADAC)
  • Active Member, Society for the Advancement of Psychotherapy (SAP)
  • Member, International Society for Mental Health Online (ISMHO)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • SAP Certified Application Associate
  • Applied Suicide Intervention Skills Training (ASIST)
  • First Aid/CPR
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Counselor Supervisor (CCS) - Oregon
  • Certified in Phone-Based Crisis Intervention - Vantage
  • Telehealth Ethics Certification - Brightline
  • Certified Mental Health Technician (CMHT)
  • Certified Grief Counseling Specialist (CGCS)

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