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Skills

  • Workflow Optimization
  • Six Sigma Methodology
  • Failure mode and effects analysis (FMEA)
  • Automated inspection systems
  • Root cause analysis
  • Conflict resolution
  • Operational budget forecasting
  • Relationship development
  • Cross-functional team leadership
  • Project organization

Work Experiences

  • Inspected the products and the progress of the workers throughout the production process.
  • Analyzed compliance issues during internal audits.
  • Achieved a unified workflow.
  • Established the standards, practices, and procedures for the quality department.
  • New quality assurance and customer service standards were implemented by me.
  • Addressed and resolved quality issues.
  • Answered 14 calls per the past year to help customers with their questions and concerns.
  • Achieved a reduction of 43% within 18 months.
  • Worked with audit clients and action owners to implement root cause analysis recommendations and create effective corrective action plans.
  • Achieved full regulatory compliance within 10 months.

Summaries

  • Individual team member hiring and development experience
  • Achieved consistent product quality improvements.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Clear understanding of project management and data analysis as well as workflow optimization training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept in leading Six Sigma initiatives.
  • Achieved a 30% decrease in warranty claims.
  • Accomplished Quality Assurance leader with substantial background in Total Quality Management (TQM), resulting in consistent product quality improvements and a 58% reduction in warranty claims.
  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • Outgoing Quality Assurance Manager in the Manufacturing and Production with 17 years of management experience.

Accomplishments

  • Trained 12 employees in proper quality assurance techniques, increasing team-wide compliance by 45%.
  • Utilized attention to detail and statistical methods to identify trends, fix inefficiencies, and increase operational output by 47%.
  • Facilitated cross-functional workshops with sales teams to enhance compliance with regulatory and internal quality standards.
  • Collaborated with third-party auditors to ensure quality certification was achieved, playing a pivotal role in preparing documentation and inspections within procedure.
  • Monitored the quality of QuickBooks materials, resulting in a 64% reduction in defective products entering production lines.
  • Initiated a feedback loop between production and quality assurance, addressing program and reducing error rates by 51%.
  • Collaborated with cross-functional teams to ensure alignment with program, achieving certification within 14 months.
  • Aided engineering teams in product development stages by delivering design-for-manufacturability feedback, reducing production errors by 33%.
  • Implemented a statistical process control system that reduced product defects by 78% within 11 weeks.
  • Mentored junior quality inspectors, improving departmental throughput by 49% while maintaining stringent quality objectives.

Affiliations

  • National Association of Social Workers
  • Freemason
  • Institute of Industrial and Systems Engineers (IISE)
  • Association for Computing Machinery
  • Society of Women Engineers
  • Product Safety and Quality Assurance Association (PSQAA)
  • Association for Supply Chain Management (APICS)
  • Certified Quality Auditor (CQA) - American Society for Quality (ASQ)
  • International Automotive Task Force (IATF) 16949.
  • Commission on Accreditation of Healthcare Organizations (JCAHO) - Quality Programs

Certifications

  • CompTIA Network+
  • Certified Lean Manufacturing Professional by Cedar Works
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Food Safety Manager (CFSM) by Meridian
  • Certified Mechanical Inspector (CMI) by ASQ
  • Certified Business Analysis Professional (CBAP)
  • Certified in Production and Inventory Management (CPIM) by APICS
  • Certified Quality Technician (CQT) by ASQ
  • Quality Improvement Associate (CQIA) by ASQ

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