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Skills

  • Communications
  • Regulatory compliance
  • Client relationship management
  • Organization
  • Strong verbal communication
  • Operational improvement
  • Problem resolution
  • Relationship development
  • Team management
  • Product testing

Work Experiences

  • Customers were shown the features and functionality of alarm systems.
  • Performed annual inspections on fire and security alarm systems under the supervision of Alarm Technician.
  • Created multi-threaded admin web applications based on metric.
  • Had an excellent attendance record and was always on time for work.
  • Achieved 14 successful upsells.
  • Standard helped me achieve $5,000.
  • Achieved reduction over the past year.
  • Installed, tested, and serviced alarm and related systems for commercial and residential customers.
  • Transported Tableau to 6 months customer locations.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Versatile
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Over 15 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Dependable
  • Proactive
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Service-driven
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Skills in workflow optimization and client relations are available.
  • Adaptable, tenacious, and capable project manager with over 13 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.

Accomplishments

  • Collaborated with municipality officials to ensure that 4 installations met local metric, ensuring legal and safety compliance.
  • Supported the implementation of proactive maintenance checks on 8 client systems, ensuring zero downtime over several months.
  • Enhanced team capability by offering a hands-on mentorship program for junior technicians, resulting in 72% faster service delivery.
  • Performed routine checks and diagnostics on Asana alarms, reducing critical system failures by 82%.
  • Collaborated on a cross-functional team to design installation procedures, reducing average installation time by 39% across the company.
  • Reduced client service ticket backlogs by 23% through continuous monitoring and resolution of system alerts in real-time.
  • Built strong client relationships that resulted in a 41% increase in recurring monitoring service sales over one year.
  • Optimized alarm system configurations to reduce false alarm frequency by 72%, enhancing client trust in the solution.
  • Installed and programmed alarm panels for over 17 residential and commercial properties, ensuring adherence to local system.
  • Increased overall team productivity by implementing a work allocation system that optimally distributed 2 on-site tasks.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Member of the International Fire Marshals Association
  • LAN Networking Specialists Association Member
  • Certified Security Project Manager, PMP
  • Lions Club
  • Connecting Digital Alarm Systems Collective (CDAS)
  • Volunteer for Local Fire/Security Safety Awareness Initiatives
  • Certified Alarm Technician, Lean, by the International Security Association
  • National Burglar & Fire Alarm Association (NBFAA) Certification

Certifications

  • Certified Security System Technician (Proprietary Vendor Certification)
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Public Safety Mobile Communication (Location-specific)
  • Alarm System Installer Certification (Manufacturer-specific)
  • CompTIA IT Fundamentals Certification (ITF+)
  • National Institute for Certification in Engineering Technologies (NICET) - Fire Alarm Systems Level I
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • CompTIA Network+
  • CompTIA A+ Technician

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