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Skills

  • Payroll and budgeting
  • Data-driven decision making
  • Report development
  • Meeting minutes
  • Customer relations and communications
  • Transcription and dictation
  • Spreadsheet management
  • Employee timesheet processing
  • Bookkeeping
  • AP/AR proficiency

Work Experiences

  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 10% reduction in the company's travel expenses.
  • Improved customer service ratings by 4% by training 2 new employees on proper phone handling techniques.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Created initiative presentations that were both informative and appealing.

Summaries

  • Expert at multitasking in a fast-paced environment.
  • Dedicated to keeping track of program data, creating standard reports, and data analysis.
  • Team player who is knowledgeable in vendor management and strategic planning.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Maintenance Secretary is an attentive and personable administrative support professional with 12 years of experience in fast-paced office environments.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Working with little to no supervision, responsible, punctual, and productive.

Accomplishments

  • Created and maintained inventory tracking for maintenance supplies which reduced overall unaccounted inventory by 79%.
  • Established a weekly KPI reporting structure for maintenance, providing leadership with clear insights into team performance and increasing overall transparency.
  • Maintained regulatory compliance documentation, ensuring 4% readiness ahead of scheduled safety inspections.
  • Collaborated with the HR department to ensure compliance training was up-to-date, improving workplace safety audit compliance by 44%.
  • Documented and resolved process which led to initiative.
  • Processed an average of 18 maintenance work orders per week, streamlining operations and reducing follow-up errors by 56%.
  • Led initiative to automate recurring maintenance tasks using Tableau, reducing task scheduling time by 55%.
  • Reduced administrative overhead by 30% through the implementation of an automated invoicing process for maintenance costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with safety officers to maintain compliance records, contributing to a 74% improvement in audit results within the past year.

Affiliations

  • Project Management Institute
  • Maintenance Engineering Society of Australia (MESA)
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (ASCM)
  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM)
  • Rotary International
  • Lions Club
  • Professional Administrative Institute (PAI)

Certifications

  • Business Administration Certification from Harbor & Co.
  • Certified Administrative Expert (CAE) from Cedar Works
  • Certified Contract Manager (CCM) from National Contract Management Association (NCMA)
  • CompTIA Network+
  • Preventative Maintenance Technician Certification (PMTC) from Vantage
  • Certificate in Vendor Management from Beacon Labs
  • Facilities Maintenance Certificate from Harbor & Co.
  • Inventory Management Certified Professional (IMCP) from Lakeside Partners
  • Facilities Management Certificate (FMC) from Brightline
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certificate

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