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Skills

  • Medication inventory management
  • Operational improvement
  • Customer feedback management
  • Pharmaceutical Waste Reduction
  • Conflict resolution in customer interactions
  • Relationship development
  • Health Information Privacy Compliance (HIPAA)
  • Data-driven decision making
  • Patient testing
  • Patient retention strategies

Work Experiences

  • Transported Microsoft Excel to several months customer locations.
  • Took precise measurements of the client's face, including eye size and optical centers, vertex and pupillary distances, and temple length.
  • Collaborated on a patient support program.
  • Achieved a 20% increase in sales.
  • Collaborated with pharmacists and nursing staff.
  • Collaborated on a patient support program designed to assist the elderly, resulting in improved accessibility for 5 patients.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved growth over 2020.
  • Achieved results within the past year.
  • Collaborated with medical providers to verify prescriptions for accuracy, reducing prescription errors by 58% over one year.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Dispenser and outstanding performer in performance reporting and risk assessment.
  • Accomplished in customer service.
  • Adept at leading dispensing teams.
  • Committed to pharmaceutical excellence, delivering a 39% improvement in patient retention by developing personalized consultation strategies.
  • Achieved compliance through strict adherence to regulatory procedures.
  • In a busy office setting, successful at building loyal customer relationships, meeting unique needs, and managing dynamic requirements.
  • Dispenser with over 4 years of experience and an unwavering commitment to customer satisfaction.
  • Achieved a 75% increase in approval rates.
  • Adept at leading dispensing teams, improving work efficiency by 26% through streamlined processes and effective mentorship.

Accomplishments

  • Successfully reduced dispensing lead times by 69% through workflow streamlining, improving pharmacy efficiency.
  • Led a project to update drug dispensing systems, improving accuracy and reducing medication errors by 81%.
  • Provided exceptional customer service by resolving patient complaints promptly, which contributed to a rise in positive feedback by 85% across 6 months.
  • Participated in rolling out HubSpot, enhancing the efficiency of pharmaceutical operations and reducing patient wait times by one year per visit.
  • Collaborated with the pharmacy team to revamp patient education materials, increasing prescription compliance by 68% overall.
  • Received Employee of the Year for maintaining 72% accuracy in medication dispensing and compliance with initiative laws.
  • Assisted in the development of program that improved communication between pharmacy staff and patients leading to 28% higher customer satisfaction.
  • Led an initiative to replace manual stock checks with digital tracking tools, reducing inventory discrepancies by 20%.
  • Collaborated with team of 16 in the development of standard.
  • Collaborated with procurement team, negotiating supplier contracts which led to a cost reduction of $2 over 2018.

Affiliations

  • Member of the Healthcare Leadership and Workforce Council at Ironclad Systems
  • American Society of Safety Professionals
  • Member of the International Society of Pharmaceutical Engineering
  • Professional Development Course with the General Pharmaceutical Council (GPhC)
  • Member of the National Pharmacy Association
  • Volunteer for Community Healthcare Outreach Program – Prescription Safety at Beacon Labs
  • Freemason
  • Contributing Member of the American Pharmacists Association (APhA)
  • Member of National Association of Chain Drug Stores (NACDS)
  • Certified with The American Society of Health-System Pharmacists (ASHP)

Certifications

  • Prescription Screening and Verification Certification 2020
  • Certified Public Accountant (CPA)
  • National Healthcareer Association (NHA) Certified Pharmacy Technician (ExCPT)
  • CompTIA Network+
  • Logistics Coordination and Inventory Control Certification in Healthcare
  • Patient Safety and Quality Assurance Certification (PSQA) 2018
  • Certificate in Quality Control for Prescription Dispensing
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Automated Medication Dispensing Technology Certification 2024

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