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Skills

  • Menu board art
  • Relationship development
  • To-go order preparation
  • Crisis communication techniques
  • First Aid & CPR Certification
  • Kitchen staff coordination
  • Cabin evacuation procedures
  • Bar terminology expertise
  • Interdepartmental communication
  • In-flight safety protocols

Work Experiences

  • Evaluated a 2 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Assisted Air Hostess with budget management, quality assurance, and process improvement.
  • Collaborated closely with procedure to enhance the consistency of onboard service, resulting in seamless customer transitions between flights.
  • Contributed to successful compliance audit results.
  • Cultivated positive guest relations by managing information and coordinating quick seating.
  • Achieved a 62% improvement in employee wellbeing feedback.
  • Achieved customer satisfaction in 2019.
  • Assisted in organizing luxury travel services.
  • Calmed a distressed passenger in a medical emergency.
  • Consistently demonstrated high performance.

Summaries

  • High-energy restaurant employee with experience greeting guests and overseeing smooth dining operations.
  • Accomplished Air Hostess with 2020 of onboarding experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Finding new ways to exceed customers' expectations with personalized service on a regular basis.
  • In any situation, remain calm and level-headed.
  • Achieved a 60% increase in flight punctuality.
  • Air Hostess with 4 years of successful cross-functional collaboration and performance reporting experience.
  • Calm and composed Air Hostess, skilled in in-flight crisis management ensuring seamless and prompt responses to emergencies while safeguarding passenger well-being.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Offering 12 years of restaurant experience in category settings.

Accomplishments

  • Facilitated smooth transitions between multiple language-speaking passengers through fluency in Portuguese (e.g., announcements, in-flight instructions, and custom queries).
  • Proactively resolved passenger complaints, achieving an improvement in customer satisfaction rating by 71% over a 18 months period.
  • Delivered comprehensive safety demonstrations tailored to program and destinations, achieving a passenger comprehension rate increase of 16% %.
  • Resolved product issue through consumer testing.
  • Demonstrated expertise in route-specific service delivery by incorporating process preferences, boosting passenger satisfaction for international flights.
  • Collaborated with ground staff and management to ensure the seamless handling of VIP passengers, resulting in consistently positive feedback and repeat business from high-profile clients.
  • Assisted in the development and rollout of new safety protocol trainings, which resulted in a 79% % reduction in safety-related incidents in the following two years.
  • Organized and led team-building exercises for cabin crew, enhancing cooperation and improving overall efficiency during flight operations.
  • Led pre-flight briefings, improving team coordination and reducing pre-departure time by 16 minutes per flight on average.
  • Monitored and ensured adherence to hygiene and sanitization protocols, especially during program, resulting in a safe environment for passengers and crew.

Affiliations

  • Affiliate with Association of Flight Attendants-CWA (AFA-CWA)
  • International Council of Nurses
  • Delta Air Lines Flight Safety Committee
  • Toastmasters
  • Rotary International
  • Member of TripAdvisor Airline Advisory Panel
  • Freemason
  • ICAO Aviation Training Fellow
  • Project Management Institute
  • International Air Transport Association (IATA) Member

Certifications

  • VIP Passenger Handling Certification
  • Food Safety and Handling Certification program
  • Certified Crew Resource Management (CRM) 2018
  • Humanitarian Flight Attendant Training system
  • Certified Public Accountant (CPA)
  • Advanced Aviation Safety Risk Management Certification
  • Passenger Assistance and Disability Awareness Certification Lakeside Partners
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Certified Passenger Service Agent

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