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Skills

  • Process improvement
  • Cross-functional team leadership
  • Defect Reduction
  • Lean Six Sigma practices
  • Critical thinking
  • Performance improvement plans
  • Communications
  • Documentation management
  • Corrective and preventive action (CAPA)
  • Team building

Work Experiences

  • Solved framework issues, improved operations, and provided excellent customer service.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 73% reduction in non-conformance reports.
  • Achieved a 50% improvement in performance metrics.
  • Looked into project issues and either fixed them or escalated them.
  • Achieved a 16% improvement in metric adherence.
  • Applied Lean principles throughout quality improvement initiatives, resulting in 51% lower costs while enhancing overall product quality.
  • Achieved ISO OSHA for initiative project team, enhancing business reputation and opening new market opportunities.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with stakeholders to set quality goals.

Summaries

  • Project Quality Manager is a multi-talented Project Quality Manager who is consistently rewarded for planning and operational improvements.
  • Successful at inspiring teams to meet tight deadlines.
  • Adept at reducing project cycle times by 72%.
  • Bolstered customer satisfaction.
  • Strengths in client relations and quality assurance backed up by Miscellaneous training.
  • Within Miscellaneous, senior Project Quality Manager and outstanding performer in project management and client relations.
  • Achieved a significant reduction of post-launch defects by 76%.
  • Collaborates with executive teams.
  • Achieved significant reductions in waste.
  • Dedicated, forward-thinking, and adaptable to the changing needs of the company, customers, and projects.

Accomplishments

  • Reduced project lead times by 31% through process mapping and the elimination of redundant tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved framework which led to process.
  • Enhanced employee productivity by 26% through streamlined quality protocols and efficient workload distribution.
  • Resolved product issue through consumer testing.
  • Facilitated productive stakeholder meetings and status reviews, ensuring full transparency and a 36% improvement in decision-making response times.
  • Maintained a client satisfaction score above 79% on multiple high-value projects, ensuring repeat business.
  • Managed the successful roll-out of a Quality Management System (QMS), ensuring ISO Lean compliance across all departments.
  • Led post-project reviews to identify process improvement opportunities, contributing to a 75% decrease in rework on future projects.
  • Led cross-functional teams to successfully implement corrective actions that reduced project delays by 32%.

Affiliations

  • American Society for Quality (ASQ)
  • American Production and Inventory Control Society (APICS)
  • Lions Club
  • Toastmasters
  • Process Excellence Network (PEX Network) - Member
  • Society of Manufacturing Engineers (SME)
  • Association of Change Management Professionals (ACMP)
  • Freemason
  • Supply Chain Management Association (SCMA)
  • International Council of Nurses

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Six Sigma Black Belt (CSSBB) - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Certified Process Design Engineer (CPDE)
  • Agile Certified Practitioner (ACP) by PMI
  • Certified Business Analysis Professional (CBAP)
  • ISO 9001:2015 Lead Auditor Certification - Portland
  • Certification in Failure Mode and Effects Analysis (FMEA)
  • Six Sigma Master Black Belt (SSMBB) Certification

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