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Skills

  • Volunteer coordination
  • Team management
  • Project organization
  • Invoice generation
  • Organization
  • Emotional intelligence
  • Operational improvement
  • Multidisciplinary collaboration
  • Mental health assessments
  • Interpersonal communication

Work Experiences

  • Bolstered the quality of care plans across operations.
  • Learned process improvement and risk assessment to help with office needs.
  • Achieved faster response time by 76%.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Applied conflict resolution techniques.
  • Authored a peer-support handbook.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Advised students on career choices, job placement, and academic objectives.
  • Achieved results within 15 weeks.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.

Summaries

  • Strategic thinker with expertise in vendor management.
  • Talented School Counselor with 2 years of experience advising students on relevant topics to assist them in achieving their objectives.
  • CPA certified
  • Strong technical skills and experience in performance reporting.
  • Expert in system with a strong aptitude for optimized and automated.
  • School Counselor with a passion for assisting students in achieving personal and academic success.
  • Multilingual and fluent in German and Japanese, with a strong grasp of cultural differences.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Peer Support Team Leader with cross-functional collaboration and budget management abilities.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.

Accomplishments

  • De-escalated 5 crisis situations using conflict resolution techniques, enhancing safety and increasing client satisfaction.
  • Facilitated peer workshops that focused on emotional wellness, which led to a reduction in absenteeism by 26% within program.
  • Increased team retention by 34% by facilitating personalized career support plans and ongoing learning opportunities.
  • Created a proactive peer mentorship framework that increased leadership promotion rates by 76% across the team.
  • Increased client engagement by introducing peer group support sessions, resulting in improved satisfaction rates by 44%.
  • Trained and mentored 17 peer support volunteers, improving overall team competency and increasing client satisfaction by 68%.
  • Monitored mental health well-being within the team by introducing mindfulness sessions, which reduced stress indicators by 20%.
  • Adapted peer support strategies to better meet the needs of diverse staff, resulting in a 29% increase in culturally competent client outcomes.
  • Enhanced peer support referral outcomes by streamlining communication pathways between peers and clinical staff, bolstering cross-functional collaboration.
  • Authored a peer support manual focused on best practices, which decreased onboarding time by 55% and improved workflow consistency.

Affiliations

  • Volunteer and Advocate for the West Coast Peer Support Health Network – Focused on improving the referral system and responsive care strategies within the local community.
  • Affiliated with system Peer Support Leadership Alumni Group – Engage with alumni network to devise and recommend new methods for peer mentor programs.
  • Board Member for the Northeast Peer Support Advocacy Group – Collaborate with key stakeholders to enhance service delivery models and lowers disengagement rates in support programs.
  • Mentor within process Training Program – Mentored onboarding members to instill trauma-informed care principles and techniques.
  • Certified Peer Recovery Specialist (CPRS) through method – Applied evidence-based practice to support team well-being and eliminate burnout.
  • Attendee at performance reporting Peer Counseling & Mentorship Symposium – Gained exposure to best practices in building and retaining efficient peer support teams.
  • Member of National Association of Crisis Coordinators (NACC) – Participate in crisis response strategies and volunteer management in peer support systems.
  • Volunteer Coordinator for metric – Assisted in the development of volunteer-based peer support systems for underrepresented communities.
  • Participant in Peer Support Mentoring Program - Exchange with other professionals to enhance leadership and mentoring capabilities for new support specialists.
  • Certified in Peer Support Leadership through metric - Developed skills in team leadership, crisis management, and trauma-informed interventions.

Certifications

  • Microsoft Office Specialist (MOS)
  • Peer Leadership Certification - Mental Health America (MHA)
  • American Academy of Financial Management (AAFM)
  • Certified Emotional Intelligence Practitioner (CEIP) - Lakeside Partners
  • Certified Public Accountant (CPA)
  • Certified Wellness Recovery Action Plan (WRAP) Facilitator - Copeland Center
  • Certified in Applied Suicide Intervention Skills Training (ASIST) - LivingWorks Education
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Behavioral Health Technician (CBHT) - Florida Certification Board
  • Certified Trauma Support Specialist (CTSS) – Arizona Trauma Institute

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