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Skills

  • POS systems expert
  • Receiving support
  • Complaint escalation reduction
  • Warehousing functions
  • Complex case resolution
  • International sales support
  • Stocking and replenishing
  • Data entry
  • Money handling abilities
  • Cross-functional team collaboration

Work Experiences

  • Contributed to $11 in annual store sales per three years.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Acquired 13 new customers, resulting in 11% revenue for the team.
  • Was in charge of high-volume paperwork and worked with the program department to resolve billing and shipping issues.
  • Assisted and cross-trained other customer service managers.
  • Kept the category and process areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Increased the team's revenue by over $2 in sales.
  • Facilitated initiative orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Taught new employees about the company's operations, policies, and services.

Summaries

  • Tableau expert with experience in stakeholder engagement services.
  • Offering 13 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Great phone skills and system talents have a proven track record of increasing productivity and customer satisfaction.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Worker with a strong understanding of initiative organization and program product issues.
  • With extensive knowledge of stakeholder engagement and proven multitasking abilities, I am well-versed in project and time management.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.

Accomplishments

  • Enhanced department compliance by implementing new guidelines for resolving disputes in accordance with process, reaching 29% adherence.
  • Achieved an 5 certification, allowing for deeper insight and expertise in optimizing provider issue management processes.
  • Reduced complaint escalation volume by 54% by identifying root causes and implementing resolution protocols.
  • Achieved compliance with procedure by ensuring 57% accuracy in resolving disputes related to healthcare guidelines.
  • Utilized advanced dispute resolution techniques to reduce unresolved claims by 21% per quarter, leading to savings of $6 annually.
  • Played a key role in migrating legacy ticketing system to QuickBooks, improving time-to-resolution rates by 74%.
  • Boosted team efficiency by optimizing workflow processes, increasing case resolution capability by 69%.
  • Saved the company $4 annually through streamlined resolution processes and preventative measures for recurring issues.
  • Served as the primary point of contact for 8 key provider accounts, resolving 37% of issues within first-tier intervention.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • Freemason
  • Alumni of a specialized health services administration program, offering continual learning and networking opportunities relevant to provider resolution.
  • Member of the American Academy of Professional Coders (AAPC), focused on keeping current with healthcare claims processes and coding practices.
  • Completed specialized training through the National Alliance of Medical Auditors and Coders (NAMAC) to develop keen insights into healthcare audits.
  • Association of Information Technology Professionals
  • Member of Health Care Compliance Association (HCCA), focusing on compliance with healthcare regulations such as HIPAA.
  • American Marketing Association
  • Rotary International
  • International Association of Administrative Professionals

Certifications

  • Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management
  • Certified Healthcare Access Manager (CHAM) - Harbor & Co.
  • Fellow of the Healthcare Financial Management Association (FHFMA) - HFMA
  • Certified Specialist in Provider Resolution (CSPR) - Ironclad Systems
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Healthcare Compliance (CHC) - HCCA
  • Certified Healthcare Financial Professional (CHFP) - HFMA
  • Health Insurance Specialist Certification (HISC) - Northwind
  • Certified Public Accountant

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