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Skills

  • Claims settlement optimization
  • FEMA and disaster recovery guidelines adherence
  • Catastrophic claim investigation
  • Field adjuster coordination
  • File reopening reduction
  • Budgets
  • Cost-saving claims investigation techniques
  • High-volume case management
  • Post-disaster recovery coordination
  • Complex claim resolution under tight deadlines

Work Experiences

  • Assisted in the review of damaged car valuations.
  • Assessed complex catastrophe claims.
  • Achieved resolution within the past year.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Advised policyholders on coverage gaps.
  • Achieved this within the first the past year of the disaster.
  • Achieved 20% faster payouts.
  • Communicated clearly with distressed policyholders.
  • Determined liability as outlined in the coverage and assessed documentation from police and healthcare providers to understand the damages incurred.

Summaries

  • Achieved 38% improvement in multi-claim management efficiencies.
  • Insurance adjuster who investigates and analyzes liability in the event of a personal, casualty, or property loss.
  • Costs were consistently reduced while profits were increased.
  • Catastrophe Claims Adjuster with 17 years of successful budget management and risk assessment experience.
  • Proven track record of using excellent negotiating skills to speed up settlements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved optimal settlements.
  • Catastrophe Claims Adjuster with a focus on operational efficiency, responsible for reducing claim processing times by 62% through software implementation.
  • Catastrophe Claims Adjuster focused on operational efficiency.
  • Boosted customer satisfaction ratings.

Accomplishments

  • Awarded procedure for managing a record-high volume of claims post-disaster with a customer satisfaction rate of 47%.
  • Analyzed the geographic distribution of catastrophe claims, leading to a more efficient allocation of resources, cutting operational costs by $4.
  • Reviewed and processed auto claims from hailstorm-impacted areas, achieving a 47% increase in customer satisfaction due to faster settlement payouts.
  • Collaborated with team of 15 in the development of metric.
  • Resolved product issue through consumer testing.
  • Utilized knowledge of FEMA guidelines to settle complex hurricane claims, ensuring compliance and reducing disputes by enforcing consistent interpretation of the policy language.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a targeted attempt to settle outstanding earthquake claims, reducing company liabilities by $5 within 11 months.
  • Provided on-site evaluations after standard to ensure proper documentation and reporting, leading to reduced revisits and quicker settlements.
  • Reported directly to senior management on the financial impact of catastrophe-related claims, providing valuable insights to inform corporate decisions during peak disaster seasons.

Affiliations

  • American Marketing Association
  • Chartered Property Casualty Underwriters (CPCU) Society
  • Certified Catastrophe Risk Management Professional (CCRMP) – 2024
  • National Storm Damage Center Certified Adjuster
  • Global Certification in Catastrophe and Hurricane Response Adjustments
  • Freemason
  • Disaster Recovery Institute International (DRI) – Certified Functional Expert
  • American Society of Appraisers (ASA) – Property Damage Division
  • Institute for Business & Home Safety (IBHS) – Partner Member
  • Association for Computing Machinery

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Casualty Claims Adjuster Certification
  • Certified Adjuster (CA) – Arizona
  • Xactimate Certified Trainer (XCT)
  • Crisis Management for Insurance Adjusters – category
  • National Flood Insurance Program (NFIP) Certification
  • Certified Public Accountant
  • Salesforce
  • HAZWOPER Certification (Hazardous Waste Operations and Emergency Response)
  • SHRM Senior Certified Professional (SHRM-SCP)

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