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Skills

  • Strategic negotiation
  • Customer service
  • High-stakes litigation resolution
  • Risk mitigation strategies
  • Complex liability management
  • Fraud detection and prevention
  • Data-driven decision making
  • Case summary preparation
  • Dispute mediation
  • First Aid/CPR

Work Experiences

  • Reviewed original investigation reports and documents to address secondary concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Identified insurance coverage limitations with a thorough examination of claims documentation and related records.
  • Achieved a resolution rate of 51% above company standard.
  • Authored detailed demand letters and response briefs for 10 ongoing legal disputes, leading to successful out-of-court settlements.
  • Oversaw the delivery of standard project by system team, which resulted in standard.
  • Built a litigation dashboard that tracked claims activity and performance, resulting in a 33% improvement in claims closure metrics.
  • Examined claim forms and other records to determine insurance coverage.
  • Looked into and assessed property damage, as well as reviewing property damage estimates.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Astute insurance professional with 2+ years of experience assessing properties, determining liabilities, and negotiating settlements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved favorable settlements.
  • Hardworking Litigation Adjuster with 17 years of telecommuting experience meeting customer needs.
  • Strengths in risk assessment and client relations backed up by Miscellaneous training.
  • Within Miscellaneous, senior Litigation Adjuster and outstanding performer in vendor management and team leadership.
  • Litigation Adjuster with 18 years of successful budget management and risk assessment experience.
  • Excellent communication skills as evidenced by 7 years of experience interviewing experts, witnesses, and claimants in order to compile data.
  • Achieved early risk detection.
  • Bringing a proven track record of success in Litigation Adjuster roles throughout a progressive insurance industry career.

Accomplishments

  • Negotiated early settlements for high-exposure claims, resulting in a 41% reduction in potential legal expenses.
  • Optimized case management systems by integrating Jira, leading to a 33% increase in litigation tracking efficiency.
  • Successfully negotiated settlements in 82% of litigious cases, reducing company exposure by $2.
  • Developed compliance frameworks to ensure adherence to regulatory standards, avoiding 17 potential legal conflicts.
  • Partnered with insurance carriers and underwriters to mitigate risks on liability claims, reducing overall insurance premiums by 47%.
  • Collaborated with internal legal counsel and third-party attorneys in the successful resolution of cross-functional litigation cases, saving $5 in outside counsel fees.
  • Led litigation efforts resulting in favorable arbitration outcomes, reducing legal defense costs by $15 in 2023.
  • Contributed to the development of claims handling best practices, resulting in a 52% improvement in claims processing speed.
  • Streamlined the document discovery process, expediting case resolution by 71% in Denver.
  • Managed a portfolio of over 2 complex litigation claims with a 46% reduction in claim resolution timeframe.

Affiliations

  • Affiliate of the Council on Litigation Management (CLM) - Special projects focusing on litigation avoidance and strategies
  • Member of the Risk and Insurance Management Society (RIMS) - Collaborated on risk management trends for litigated claims
  • Obtained Advanced Certification in Commercial Litigation- 2024 from Harbor & Co. - Improved early case assessment proficiency
  • Association of Information Technology Professionals
  • Member of the Claims and Litigation Management Alliance (CLM) - Assisted with trial support and case evaluation methodologies
  • International Association of Administrative Professionals
  • Participant in the American Bar Association (ABA) Tort Trial and Insurance Practice Section - Focused on liability claims litigation
  • Society of Human Resource Management
  • Freemason
  • American Marketing Association

Certifications

  • Certified Public Accountant (CPA)
  • Chartered Property Casualty Underwriter (CPCU)
  • Project Management Professional (PMP)
  • Certificate in Advanced Insurance Claims Analysis Meridian
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Management Liability Insurance (CPMLI)
  • CompTIA Security+
  • Expert Witness Certificate in Insurance standard

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