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Skills

  • Insurance law knowledge
  • Team Leadership
  • Risk mitigation strategies
  • Evidence collection and preservation
  • Project organization
  • Business operations
  • Data-driven decision making
  • Process improvement
  • Claims settlement optimization
  • Relationship development

Work Experiences

  • Authored detailed demand letters and response briefs for 10 ongoing legal disputes, leading to successful out-of-court settlements.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Built a litigation dashboard that tracked claims activity and performance, resulting in a 33% improvement in claims closure metrics.
  • Oversaw the delivery of standard project by system team, which resulted in standard.
  • Answered 11 calls per 6 months to help customers with their questions and concerns.
  • Achieved recovery over three years.
  • Authored response briefs for 6 legal disputes.
  • Examined claim forms and other records to determine insurance coverage.
  • Acted as a mediator on substantial claims disputes, successfully resolving 14 contentious cases without the need for arbitration.

Summaries

  • Adept at preparing detailed legal briefs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Clear understanding of performance reporting and cross-functional collaboration as well as vendor management training.
  • Within Miscellaneous, senior Litigation Adjuster and outstanding performer in vendor management and team leadership.
  • Achieved favorable outcomes in 28% of cases.
  • Costs were consistently reduced while profits were increased.
  • Astute Litigation Adjuster recognized for cutting claims processing times by 78% and achieving superior results through detailed case analysis and proactive decision-making.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Benefited corporate financial performance significantly.
  • Bringing a proven track record of success in Litigation Adjuster roles throughout a progressive insurance industry career.

Accomplishments

  • Developed a litigation dashboard to track real-time metrics on claim progress, resulting in a 71% improvement in case outcome predictability.
  • Prepared detailed legal memoranda and case summaries used in negotiation briefs, contributing to a 20% increase in settlement success rate.
  • Monitored legislative changes impacting claim exposure, adjusting litigation strategies accordingly, and preventing $12 in potential losses.
  • Contributed to the development of claims handling best practices, resulting in a 52% improvement in claims processing speed.
  • Evaluated settlement offers in conjunction with outside counsel to achieve a 35% reduction in settlement cost per claim.
  • Streamlined the document discovery process, expediting case resolution by 71% in Denver.
  • Communicated complex legal strategies to senior leadership and clients, enabling informed decision-making on high-stakes litigation.
  • Partnered with insurance carriers and underwriters to mitigate risks on liability claims, reducing overall insurance premiums by 47%.
  • Successfully negotiated settlements in 82% of litigious cases, reducing company exposure by $2.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Social Workers
  • Member of the Insurance Law Section of the State Bar of Austin - Annual participation in conferences on recent litigation updates
  • Participant of the Property Liability Resource Bureau (PLRB) Litigation Section - Engaged in legal defense discussions
  • International Association of Administrative Professionals
  • Active member of the American Institute for CPCU - Completed coursework relevant to litigation and claim settlement strategies
  • Collaborator at the Chartered Insurance Institute (CII) - Focused on legal trends affecting global insurance litigation
  • Lions Club
  • Member of the North American Subrogation Community - Specialized in litigation handling of subrogation claims
  • Participant in the American Bar Association (ABA) Tort Trial and Insurance Practice Section - Focused on liability claims litigation
  • Certification in Alternative Dispute Resolution (2023) from Cedar Works - Focused on claims negotiation

Certifications

  • Associate in Insurance Services (AIS)
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Accredited Claims Adjuster (ACA)
  • EDiscovery Practitioner Certification Cedar Works
  • Apple Certified Associate (ACA)
  • Certificate in Insurance Arbitration Management (CIAM)
  • Certified Business Analysis Professional (CBAP)
  • Certified Fraud Examiner (CFE)
  • Legal Principles Claims Specialist (LPCS)

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