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Skills

  • Business Administration
  • Business Development
  • Customer Satisfaction Management (CSAT)
  • Contract negotiation with third-party vendors
  • Delivery process improvement
  • Problem resolution
  • Staff training and development
  • Cutting-edge Logistics Technology Adoption
  • Business operations
  • Organization

Work Experiences

  • Achieved improvements in 2024.
  • Achieved a 83% productivity lift.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved 26% improvement.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved a 2% reduction in delivery time.
  • Created a tiered delivery structure.
  • Achieved a 75% decrease in overtime hours.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 7% reduction in overtime.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.

Summaries

  • Dedicated to learning, growing, and succeeding in Transportation.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Delivery Operations Manager who is proactive and meticulous, with over 9 years of experience in the system industry.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Jira expertise.
  • Achieved cost reductions through process refinement.
  • Weekly availability of 13 hours, including evenings and weekends
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Delivery Operations Manager.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strong ability to adapt to new situations and environments.

Accomplishments

  • Reduced program costs by implementing barcode technology and WMS to track inventory, leading to a 24% reduction in shrinkage.
  • Worked directly with clients to customize delivery solutions that reduced delivery errors and improved satisfaction by 24%.
  • Led cross-functional teams to reduce shipping lead times by 41%, meeting aggressive delivery KPIs.
  • Resolved product issue through consumer testing.
  • Headed logistics operations for processing over 5 daily orders, leading to recognition with Innovation Award for operational excellence.
  • Prioritized safety training among drivers, reducing incidents and accidents by 64% over one year.
  • Led a strategic overhaul of the company's courier partnerships, reducing service costs by 14% while improving client satisfaction.
  • Spearheaded new technology adoption, reducing administrative costs by 21% in logistics operations.
  • Coordinated with vendors to introduce just-in-time delivery practices, reducing inventory holding times by 48%.
  • Implemented reverse logistics processes that enabled cost-effective handling of returns, reducing loss rates by 64%.

Affiliations

  • National Association of Social Workers
  • Logistics and Supply Chain Management Society (LSCMS)
  • Certified Transportation Professional (CTP) Program
  • International Warehouse Logistics Association (IWLA)
  • National Private Truck Council (NPTC)
  • American Trucking Associations (ATA)
  • Freemason
  • American Medical Informatics Association
  • Council of Supply Chain Management Professionals (CSCMP)
  • Rotary International

Certifications

  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Data-Driven Decision Making for Operational Efficiency - metric
  • Google Certified Professional Cloud Architect
  • SAP Logistics & Supply Chain Management Certification - procedure
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Customer Service Excellence Certification Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Professional Certificate in Operations Management - Harbor & Co.
  • Leading Digital Transformations in Logistics Certification - Summit Group

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