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Skills

  • Equipment upgrades
  • Operational improvement
  • Communications
  • IT and telecom integration
  • MS Office
  • Systems analyzation
  • MPLS migration coordination
  • Cloud-based PBX system management
  • Telecom budget forecasting
  • Supervision

Work Experiences

  • Collaborated with engineering teams to formalize a framework for telecom system scalability, directly supporting company growth into category.
  • Kept track of system performance, such as network traffic, security, and capacity, and analyzed it.
  • Championed the introduction of Jira into the enterprise, driving operational costs down by 39% within 2023.
  • Used Tableau to prepare and evaluate network diagrams, floor plans, and site configurations for both new and existing facilities.
  • Conducted root cause analysis on recurring telecom outages, successfully eliminating standard, improving uptime by 27%.
  • Achieved a 53% reduction in infrastructure expenditures.
  • Achieved savings through optimization.
  • Achieved a 67% reduction in future incidents.
  • User support activities, such as system problems, corrective actions, resolution status, and completed equipment installations, were meticulously documented.
  • Achieved zero downtime during regular maintenance windows.

Summaries

  • Telecommunications Administrator is a multi-talented Telecommunications Administrator who is consistently rewarded for planning and operational improvements.
  • Successful workflow optimization and stakeholder engagement Communications Technician.
  • Achieved a 38% improvement in system reliability post-migration.
  • Achieved 99.9% network availability.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Balanced technology deployments with cost management.
  • Achieved a 2% reduction in contract costs.
  • Costs were consistently reduced while profits were increased.
  • To provide exceptional user support, he is gifted in both technical troubleshooting and customer service.
  • Over 7% in customer ratings and consistently in the top 6 in performance metrics.

Accomplishments

  • Reduced mean time to resolution (MTTR) for telecom incidents by 42% through improved troubleshooting procedures.
  • Led telecom system upgrade projects that improved call quality and latency for 11 corporate facilities.
  • Trained 11 team members on updated VoIP systems, improving overall support efficiency for telecommunications infrastructure.
  • Negotiated and managed telecom vendor contracts, resulting in a 60% reduction in service costs while maintaining network performance standards.
  • Collaborated with team of 5 in the development of framework.
  • Optimized PBX systems across Chicago, reducing hardware costs and ensuring quality service for over 17 users.
  • Designed and implemented emergency telecom failover plans, ensuring full redundancy for all critical communications channels.
  • Automated monitoring processes for network uptime, resulting in early detection and prevention of issues, increasing reliability by 50%.
  • Conducted a full audit of corporate telecom services, leading to efficiency gains and savings of 25% across all platforms.
  • Implemented redundant failover designs and improved system uptime by 81% during peak traffic periods.

Affiliations

  • National Association of Communication Systems Engineers (NACSE)
  • International Association of Administrative Professionals
  • American Marketing Association
  • Certified Fiber Optic Technician (CFOT) Association
  • Global Network of Telecom Professionals (GNITP)
  • Rotary International
  • Society for Telecommunication Management (STM)
  • American Society of Safety Professionals
  • International Wireless Industry Consortium (IWIC)
  • Fiber Optic Association (FOA)

Certifications

  • EC-Council Certified Network Defender (CND)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Cloud Solutions Architect - Telecommunications Edition
  • Cisco Certified Network Associate (CCNA)
  • Certified IT Infrastructure Library (ITIL) Expert
  • Project Management Professional (PMP)
  • Certified Telecom Risk Management Professional (CTRMP)
  • Certified VoIP Network Engineer (CVNE)
  • Certified Data Center Specialist (CDCS)
  • Certified Wireless Network Administrator (CWNA)

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