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Skills

  • Training program development
  • Cash Handling
  • Classroom expertise
  • Recipes and menu planning
  • Data analysis
  • Sanitation and cleaning
  • Opening and closing procedures
  • Shift management
  • Equipment maintenance
  • Conflict resolution

Work Experiences

  • Increased the team's revenue totals by bringing in more than $10 in personal one year sales.
  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Meticulously and quickly documented all customer inquiries and comments.
  • Worked night and weekend shifts, securing $7 in orders in one year during the holiday season.
  • Kept a perfect attendance record for 5 months.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Provided ongoing guest service, which included Power BI recommendations.
  • Greeted all customers with a smile and provided friendly service to meet their needs professionally.
  • I'm able to work effectively under duress.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that program was achieved.

Summaries

  • Tableau and system techniques have been taught to me.
  • Bring extensive high-call volume experience working with system consumers spanning 6 years.
  • Crew Trainer proactive with experience in providing support and resolving customer complaints.
  • Crew Trainer has been certified.
  • Strong mathematical aptitude and a flexible schedule
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Crew Trainer with 4 years of successful performance reporting and cross-functional collaboration experience.
  • Sales, recruiting, and people management are among his specialties.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.

Accomplishments

  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Method Met and exceeded quotas generating 4+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Supervised and trained a team of 8 crew members, leading to a 61% reduction in service wait times while maintaining high customer satisfaction levels.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored 16 newly hired crew members, with 59% progressing to leadership roles within 18 months.
  • Reduced team turnover by 33% by instilling an inclusive workplace culture and refining onboarding processes.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Designed and implemented structured training programs that led to a 22% improvement in crew performance evaluations over two years.
  • Increased sales 13% over several months.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Talent Development (ATD)
  • Toastmasters
  • American Hotel & Lodging Association (AHLA)
  • Rotary International
  • National Restaurant Association (NRA)
  • Certified Professional in Learning and Performance (CPLP)
  • International Association of Amusement Parks and Attractions (IAAPA)
  • Lions Club
  • Society for Foodservice Management (SFM)
  • Project Management Institute

Certifications

  • National Restaurant Association ServSafe® Certification
  • Soft Skills Trainer Certification from Brightline
  • Time Management and Productivity Certification by method
  • Train the Trainer Workplace Certification by Denver
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Experience Professional (CCXP)
  • Salesforce
  • Project Management Professional (PMP) Certification from PMI
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Trainer (CHT) from the American Hotel & Lodging Educational Institute

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