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Skills

  • Communication and Interpersonal Skills
  • Online training experience
  • High-volume dining
  • Kitchen staff coordination
  • Inventory controls
  • Workshop coordination
  • Leadership development
  • Problem-solving skills
  • Time management and prioritization
  • Training material development

Work Experiences

  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • I'm in charge of training new employees.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that program was achieved.
  • Worked night and weekend shifts, securing $7 in orders in one year during the holiday season.
  • Responded to customer calls in a timely and professional manner.
  • Answered product questions using up-to-date sales and store promotions information.
  • Assisted companies in developing training budgets, resulting in annual savings of over $5 for 5 companies.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.
  • Received numerous positive reviews praising my commitment to providing excellent customer service.
  • Dealt with all customer service issues courteously and in accordance with company policies.

Summaries

  • Crew Trainer is a multi-talented Crew Trainer who is consistently rewarded for planning and operational improvements.
  • Multitasking expert with a methodical approach.
  • Crew Trainer who has a track record of consistently exceeding sales targets.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • 8 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Fluent in Spanish. Personable and professional communicator.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Experienced in all aspects of the restaurant industry.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.

Accomplishments

  • Coordinated cross-functional teams, improving communication and teamwork, which led to a 75% rise in meeting service targets.
  • Utilized performance analytics to identify skill gaps, creating targeted workshops that improved overall operational efficiency by 66%.
  • Implemented a rotation system during shifts to cross-train team members, resulting in a more flexible staff with 80% improvement in shift coverage.
  • Increased staff awareness of quality control procedures, cutting order errors by 65% over 6 months.
  • Awarded Excellence Award for exceptional leadership and team development in 2022.
  • Coached team on compliance with workplace safety protocols, contributing to zero accidents over 2 months.
  • Collaborated with management to adjust team strategy during high-volume hours, consistently increasing shift productivity while staying within labor cost targets.
  • Tracked and analyzed customer feedback reports, using data to revamp service protocols, leading to a 64% drop in customer complaints.
  • Reduced team turnover by 33% by instilling an inclusive workplace culture and refining onboarding processes.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.

Affiliations

  • International Association of Administrative Professionals
  • Customer Service Institute of America (CSIA)
  • Association for Computing Machinery
  • Food Marketing Institute (FMI)
  • International Foodservice Distributors Association (IFDA)
  • Certified Hospitality Educator (CHE) Program
  • Association for Supply Chain Management (APICS)
  • American Culinary Federation (ACF)
  • Project Management Institute (PMI)
  • Learning and Development Professionals Network

Certifications

  • Sales Manager Certificate
  • Sales Essentials Certificate
  • HR Essentials Trainer Certification by SHRM
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Team Trainer (CTT) by Brightline
  • Certified Trainer in HACCP by SQF Institute
  • Certified On-the-Job Trainer (COJT) by Ironclad Systems
  • Certified Shift Supervisor by program
  • Apple Certified Associate (ACA)

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