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Skills

  • Account retention and renewal
  • Stocking and replenishing
  • First Aid/CPR
  • Point of sale knowledge
  • Store opening and closing
  • Time management
  • Organization
  • Communication skills
  • Team training and development
  • CRM database management

Work Experiences

  • Created and presented customized proposals for enterprise clients, leading to a 59% increase in project sign-offs over three years.
  • Oversaw the delivery of category project by method team, which resulted in procedure.
  • Advised on budgeting and partnership structuring.
  • Achieved a 50% higher close rate than forecasted averages.
  • Conducted gap analysis for corporate customers resulting in a 46% reduction of service downtime impacting overall satisfaction.
  • Achieved a 33% contract renewal rate annually.
  • Coordinated implementation of corporate account solutions, fostering long-term partnerships that led to 40% revenue growth from repeat business.
  • Conducted a comprehensive analysis of account performance.
  • Advised high-profile clients on cost-saving opportunities.
  • Contributed an additional $2 in annual revenue.

Summaries

  • Achieved a 52% increase in upsell conversions.
  • Corporate Account Specialist is a multi-talented Corporate Account Specialist who is consistently rewarded for planning and operational improvements.
  • Achieved results through strategic engagement.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in negotiating high-value service agreements that generate an additional $17 annually while fostering long-term partnerships with key corporate clients.
  • Corporate Account Specialist is a dynamic procedure and metric retail product salesperson with 15 years of experience.
  • Collaborated with cross-functional teams.
  • Addressed unique business challenges.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved results within targeted timelines.

Accomplishments

  • Established and maintained positive relationships with key clients, achieving a client satisfaction rating of 37%.
  • Trained a team of 14 account managers on strategic account management techniques, leading to accelerated team performance.
  • Directed strategic planning sessions with stakeholders to align account goals with corporate objectives, resulting in an improved client retention rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated successful contract negotiations for 9 corporate clients, securing an annual average growth rate of 44%.
  • Led process improvement initiatives that reduced account management time by 23% by optimizing workflows and utilizing HubSpot tools.
  • Increased corporate account revenues by 37% within 15 months by implementing proactive engagement strategies.
  • Consistently exceeded corporate account retention goals, earning customer loyalty awards for maintaining relationships with 12 high-profile accounts.
  • Assumed project lead role in corporate account onboarding, reducing launch time by 11 days and improving overall client satisfaction.
  • Attained Employee of the Year for achieving top-tier client satisfaction scores across 7 key accounts in 2016.

Affiliations

  • Global Client Relations Network
  • Corporate Financial Management Association (CFMA)
  • Rotary International
  • Sales Management Association (SMA)
  • American Management Association (AMA)
  • Lions Club
  • National Business Development Association (NBDA)
  • Society of Women Engineers
  • American Medical Informatics Association
  • National Society of Account Executives

Certifications

  • Account Management Essentials Certification - Harbor & Co., 2018
  • KPI Management and Performance Certification - Summit Group, 2020
  • Certified Account Manager (CAM) - Harbor & Co., 2024
  • Certified Public Accountant (CPA)
  • Certified Professional Sales Leader (CPSL) - 2015
  • Certified Sales Leadership Professional (CSLP) - Cedar Works, 2019
  • Certified Public Accountant
  • Customer Experience Management Professional (CEM) - Brightline, 2023
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce Certified Advanced Administrator - 2016

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