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Skills

  • CRM database management
  • B2B Communication
  • Problem resolution
  • CRM Software Asana
  • Communication skills
  • Process improvement
  • Budgets
  • Supervision
  • Client-specific solutions
  • Time management

Work Experiences

  • Advised high-profile clients on cost-saving opportunities within their service plans, decreasing costs by an average of $10 per year.
  • Conducted gap analysis for corporate customers resulting in a 46% reduction of service downtime impacting overall satisfaction.
  • Achieved a 50% higher close rate than forecasted averages.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Acquired 12 new customers, resulting in 4% revenue for the team.
  • Taught new employees about customer service, money management, and organizational techniques.
  • Achieved results within 18 months.
  • Collaborated with cross-functional teams to reduce account attrition from 48% to 83% over 2020 while increasing sales by $3.
  • Had an excellent attendance record and was always on time for work.
  • Attained Innovation Award for client satisfaction.

Summaries

  • Corporate Account Specialist with 18 years of successful team leadership and budget management experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of project management and vendor management as well as quality assurance training.
  • Adept in identifying and executing on cost-saving opportunities, advising corporate clients and saving an average of $15 while meeting service performance goals.
  • Provide friendly and knowledgeable customer service to increase customer loyalty.
  • Achieved client revenue increases of 58% over 2021.
  • Achieved 64% growth in new business acquisition by presenting tailored service proposals and facilitating seamless onboarding for new corporate clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Corporate Account Specialist.
  • Accomplished Corporate Account Specialist recognized for advising C-suite executives on customized service solutions, resulting in a 60% increase in upsell conversions.

Accomplishments

  • Created proactive customer communications plans, reducing inquiry response times by 14% and improving customer engagement.
  • Negotiated contract renewals with corporate customers, retaining 36% of business accounts valued at $6 over 16 years.
  • Instituted analytics-driven enhancements to the corporate customer journey, reducing churn by 60% and increasing loyalty program engagement.
  • Advised high-profile clients on cost-saving opportunities within their service plans, decreasing costs by an average of $7 per year.
  • Implemented new customer onboarding processes, reducing time-to-value by 6% for new corporate clients.
  • Led team delivering account renewals, presenting comprehensive use case data that resulted in a 84% year-over-year retention improvement.
  • Trained a team of 14 account managers on strategic account management techniques, leading to accelerated team performance.
  • Introduced a client feedback loop that led to the development of initiative, enhancing product offerings and increasing customer satisfaction.
  • Attained Employee of the Year for achieving top-tier client satisfaction scores across 7 key accounts in 2016.
  • Documented and resolved category which led to process.

Affiliations

  • Professional Pricing Society (PPS)
  • Corporate Account Management Association (CAMA)
  • National Business Development Association (NBDA)
  • International Association for Contract & Commercial Management (IACCM)
  • Association for Supply Chain Management (APICS)
  • Association for Talent Development (ATD)
  • National Society of Account Executives
  • International Business Management Institute (IBMI)
  • Association for Computing Machinery
  • Client Success Association (CSA)

Certifications

  • Advanced Certificate in Global Supply Chain Management - Northwind, 2020
  • Strategic Account Management Certification (SAMA) - Cedar Works, 2017
  • Salesforce Certified Sales Cloud Consultant – 2022
  • Certified Negotiation Expert (CNE) - Meridian 2021
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management, 2015
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Certificate in Strategic Sales Management - Northwind, 2018
  • CompTIA A+ Technician
  • HubSpot Sales Software Certification - 2017

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