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Skills

  • Chemical cleaners
  • Detail-oriented cleaning
  • Flexibility in task delegation
  • Cross-team collaboration
  • Linens and fabrics care
  • Metric equipment
  • Communications
  • Efficient chemical usage reduction
  • Team building
  • Project organization

Work Experiences

  • Created an efficient system.
  • Achieved results within two years.
  • Contributed to Employee of the Year for service.
  • Contributed to high guest satisfaction in 2016 surveys.
  • Avoided shortages.
  • Cleaned, dried, and pressed linens.
  • Light fixtures were dismantled, cleaned, and replaced.
  • Contributed to a seamless flow of daily operations.
  • Collaborated with other departments.
  • Adhered to strict SOPs.

Summaries

  • Experienced team player with a proven track record of service, excellent organizational skills, and a methodical approach to juggling multiple tasks.
  • Adjusted cleaning schedules to meet changing needs.
  • Experienced member of the facilities team with knowledge of cleaning, stocking, and maintaining method and system facilities.
  • Achieved a 40% improvement in guest satisfaction.
  • Adept at meeting deadlines and maintaining high volumes during busy periods, consistently completing cleaning schedules ahead of time while maintaining quality standards.
  • Reliable and trustworthy Housekeeping Cleaner with experience keeping interior and exterior building spaces clean and orderly.
  • Assisted locations in obtaining green certification.
  • Accomplished Housekeeping Cleaner.
  • Strengths in performance reporting and team leadership backed up by Miscellaneous training.
  • Maintains a professional demeanor while providing consistent, high-quality service.

Accomplishments

  • Resolved product issue through consumer testing.
  • Played a critical role in reducing guest complaints related to room cleanliness by addressing feedback swiftly and professionally.
  • Trained new housekeeping staff on cleaning protocols, promoting adherence to safety and efficiency standards.
  • Assisted in the successful deep-cleaning of all facilities during off-peak periods, ensuring readiness for seasonal events.
  • Supported the organization by participating in cross-training for janitorial roles, allowing flexibility and coverage during staff shortages.
  • Enhanced bathroom and kitchen sanitation routines by adhering to Six Sigma protocols, resulting in cleaner environments and improved hygiene scores.
  • Mentored new team members in best practices for handling delicate fabrics and specialty cleaning requests, improving overall team efficiency.
  • Collaborated with external laundry services to ensure prompt turnaround on specialty linen requests during seasonal peaks.
  • Performed heavy-duty cleaning tasks such as floor stripping and waxing according to established procedures, ensuring high-quality results.
  • Proactively engaged with guests to ensure satisfaction with room cleanliness, contributing to 82% improvement in guest retention rates.

Affiliations

  • American Sanitation Institute
  • National Environmental Health Association (NEHA)
  • Sustainable Facilities Management Association
  • Worldwide Cleaning Industry Association (ISSA)
  • Cleaning Industry Research Institute (CIRI)
  • Green Cleaning Network
  • American Marketing Association
  • Professional Cleaning Association of America
  • Maintenance and Cleaning Technology Certification (MCTC)
  • International Executive Housekeepers Association (IEHA)

Certifications

  • Certificate in Hospitality and Tourism Management by Florida Atlantic University
  • Apple Certified Associate (ACA)
  • Indoor Air Quality (IAQ) Specialist Certification by National Air Duct Cleaners Association (NADCA)
  • Green Cleaning Professional Accreditation by Green Seal
  • OSHA 10-Hour General Industry Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Microfiber Technology Certification by American Cleaning Institute (ACI)
  • Cisco Certified Internetwork Expert (CCIE)
  • Housekeeping Room Attendant Certification (HRA) by American Hotel & Lodging Educational Institute

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