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Skills

  • Billing cycle optimization
  • Accounting systems and controls
  • Regulatory filings
  • Data integrity auditing
  • Payment gateway integration
  • Executive-level financial presentations
  • Management accounting
  • Cash flow management
  • Sheet balancing
  • General accounting

Work Experiences

  • Achieved zero billing errors in 2024.
  • Contributed to a 85% process improvement in quarterly audits.
  • Achieved 46% customer satisfaction increase.
  • Awarded Excellence Award for excellence in management.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created detailed monthly financial reports and presented actionable insights during executive meetings, improving decision-making on pricing strategies.
  • Created custom reports for management that highlighted billing trends and areas for revenue opportunity, resulting in a 25% increase in recoverable income.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created internal manuals for product.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Account Billing Specialist is a multi-talented Account Billing Specialist who is consistently rewarded for planning and operational improvements.
  • Professional accountant with over 3 years of experience in the finance industry.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Focused, committed, and adept at quickly identifying errors and mitigating losses.
  • Achieved a 38% recovery in overdue payments by introducing a new reconciliatory process, enhancing client satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Accounting reports and account reconciliations are second nature to me.
  • Achieved a 49% increase in timely payment collections.
  • Achieved greater operational efficiency.

Accomplishments

  • Reduced Accounts Receivable (AR) days by 5 days through the introduction of effective collection strategies and customer follow-up systems.
  • Managed the billing and payment cycles for 7 clients in the Austin region, ensuring on-time payments and reduced delinquencies by 29%.
  • Successfully handled customer billing inquiries, resolving 57% of cases on the first call and enhancing client relationships.
  • Led the implementation of new billing software HubSpot, resulting in a 67% improvement in process efficiency and enhanced reporting capabilities.
  • Reconciled customer accounts by identifying billing discrepancies, leading to a drop in overdue receivables by 79%.
  • Streamlined the recurring invoicing process, resulting in a time savings of 2 hours per billing period and a 56% reduction in billing errors.
  • Developed and enforced billing guidelines that enhanced regulatory compliance, reducing audit findings by 48%.
  • Reduced the average billing cycle time by 34% through the implementation of streamlined workflows and automation tools Asana.
  • Documented billing disputes, resolving 50% of queries within 7 days and improving client retention by 42%.
  • Processed refunds and adjustments for overpayments, lowering the error correction response time from 15 days to 3 days.

Affiliations

  • Society of Certified Credit Executives – Gained expertise in credit risk management and collections enforcement.
  • American Association of Healthcare Administrative Management (AAHAM) – Contributing member focused on mastering regulatory compliance.
  • Institute of Management Accountants (IMA) – Regular attendee of webinars discussing advancements in financial controls.
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Certified Medical Billing Professionals (CMBP) – Participant in certification programs and skills assessments for medical billing.
  • Healthcare Financial Management Association (HFMA) – Active participant in seminars on financial reporting and compliance.
  • Medical Group Management Association (MGMA) – Member, participating in medical billing accuracy initiatives.
  • International Council of Nurses
  • Professional Association for Customer Engagement (PACE) – Participated in initiatives decreasing client escalations.

Certifications

  • Certified Bookkeeper (CB) - Brightline
  • Salesforce
  • Certified Expense Reduction Consultant (CERC)
  • QuickBooks Certified User - Asana
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Credit Executive (CCE) - Columbus
  • CompTIA Security+
  • Certified Revenue Cycle Specialist - 2019
  • EBilling Specialist Certification - Salesforce
  • CompTIA A+ Technician

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