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Skills

  • Change Management
  • Operational improvement
  • Merchandising expertise
  • Category equipment
  • Relationship development
  • Consumer Advocacy Software Jira
  • Stakeholder engagement
  • Team Leadership
  • Public speaking
  • Store opening and closing

Work Experiences

  • Addressed QuickBooks-related safety issues.
  • Increased the team's revenue by over $9 in sales.
  • Addressed recurring service issues.
  • Advocated for regulatory changes at state level.
  • Advised senior management on consumer advocacy trends.
  • Achieved a 58% boost in customer satisfaction.
  • Achieved a faster resolution rate.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Authored a monthly consumer advocacy blog.
  • Solved method issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved a 53% reduction in complaints.
  • Strengths in workflow optimization and data analysis backed up by Miscellaneous training.
  • Achieved 25% reduction in legal disputes.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.
  • Analyzed consumer satisfaction trends.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Advocated on issues impacting Miscellaneous-focused consumer concerns.
  • Achieved 78% successful resolutions.
  • Accomplished in drafting legal correspondence and negotiating favorable terms for clients, with a track record in recovering over $17 in total compensation for disputes.
  • Achieved 47% resolution success rate in dispute cases.

Accomplishments

  • Led a public awareness campaign around predatory practices in the Miscellaneous, which resulted in the successful passing of new regulations in 2020.
  • Monitored social media to identify emerging consumer issues and proactively resolve them, decreasing overall negative sentiment by 59%.
  • Received recognition from Miscellaneous for outstanding customer service, maintaining above 83% satisfaction rate for consecutive 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with consumer rights organizations to push legislative changes, resulting in the implementation of improved consumer policies in 2016.
  • Resolved escalated conflicts by serving as an intermediary between consumers and businesses, ensuring a 65% retained client base.
  • Provided individualized legal counsel to 18-plus clients, consistently achieving a 19% satisfaction rate and fostering long-term relationships with Meridian.
  • Presented data-driven insights to executive teams, leading to the prioritization of system aimed at reducing consumer fraud rates.
  • Resolved product issue through consumer testing.
  • Achieved a 24% reduction in unresolved complaints by introducing a streamlined complaint tracking system.

Affiliations

  • Jaycees
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • National Business Coalition on Health (NBCH) Consumer Council
  • Federal Trade Commission (FTC) Bureau of Consumer Protection Partnerships
  • American Bar Association (ABA) Section of Consumer Financial Services
  • Society of Human Resource Management
  • Society for Consumer Psychology (SCP)
  • Association for Computing Machinery
  • Consumer Reports Advocacy Advisory Panel

Certifications

  • Advanced Negotiation Skills Certification from method
  • Certified Public Accountant
  • Arbitration and Mediation Certification from standard
  • Certified Public Accountant (CPA)
  • Certified Customer Experience Professional (CCXP)
  • Certified Information Privacy Professional (CIPP) from IAPP
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Fraud Examiner (CFE) from Association of Certified Fraud Examiners (ACFE)
  • Salesforce

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