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Skills

  • Insurance billing
  • Logistics coordination for multinational operations
  • Change management in complex operational systems
  • Disciplinary procedure improvement
  • Supervision
  • CCTV
  • Risk mitigation techniques
  • MS Office
  • Communication strategy integration
  • Planning and coordination

Work Experiences

  • Assured the successful inspection and certification of 2 vehicles within deadline constraints, maintaining readiness at 34% capacity.
  • Jira was delivered to customer locations by me.
  • Developed a reputation for punctuality and hard work.
  • Assisted in the creation of program procedures.
  • Finished metric of project, which resulted in initiative.
  • Achieved results within one year.
  • Answered 13 phone calls per 18 months to assist customers.
  • Achieved 81% cost optimization in resource distribution.
  • Used Salesforce to compile data gathered from various sources.
  • Championed the use of technology to streamline daily reporting processes, reducing paperwork by 75% and improving data accuracy.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Technically savvy and decisive, with excellent problem-solving and organizational abilities.
  • Active leader with excellent communication and collaboration skills.
  • Company Sergeant Major is a hardworking and dependable Company Sergeant Major who excels at process improvement and project management.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Achieved a 79% improvement in operational outcomes.
  • Achieved a 52% advancement in unit cohesion.
  • Capable of training and mentoring subordinates to increase productivity and technical understanding while improving team performance.
  • Adept at leading quality and performance checks for critical missions, reducing errors by 71% to ensure flawless mission execution over three years.

Accomplishments

  • Created and maintained schedules for 11 personnel, optimizing workflows and reducing unnecessary overtime by 18%.
  • Established strict adherence to safety protocols that decreased incident reports by 19%, ensuring compliance with category.
  • Reduced personnel turnovers by 22% through the implementation of advanced retention strategies, enhancing overall team stability.
  • Administered direct evaluations to enhance the performance of lower-tier management resulting in a 49% team performance improvement.
  • Negotiated and resolved personnel conflicts, leading to 57% reduction in grievances and improved unit cohesion.
  • Led efforts in conflict mediation that resulted in a 66% decrease in disputes and enhanced team collaboration and morale.
  • Mentored 12 junior officers on leadership and decision-making, contributing to a 68% improvement in team efficiency and morale.
  • Trained and led a team of 8 non-commissioned officers in crisis response, resulting in a 28% increase in task completion efficiency.
  • Successfully coordinated logistics for framework, ensuring all personnel and equipment were prepared and operational ahead of schedule.
  • Implemented quality control programs for critical weapon systems, resulting in 73% fault reduction and enhanced mission preparedness.

Affiliations

  • Mentor, Noncommissioned Officer (NCO) Professional Development Program
  • Graduate, U.S. Army Battle Staff NCO Course (2017)
  • Mentor, ROTC Leadership Development Forum (2021, Portland)
  • Speaker, U.S. Joint Services Command Leadership Seminar (2016)
  • Certified, U.S. Army Noncommissioned Officer Education System (NCOES) procedure
  • Certified, Project Management Professional (PMP) through the Project Management Institute (PMI) (framework)
  • Member, Association of the United States Army (AUSA)
  • Member, Veterans of Foreign Wars (Raleigh Chapter)
  • Participant, Military Mentorship and Coaching Network (2016)
  • Active Participant, International Society of Logistics (SOLE)

Certifications

  • SAP Certified Application Associate
  • DoD Information Assurance Certification and Accreditation Process (DIACAP)
  • Certified Combat Life Saver (CLS) Course
  • Certified Senior Enlisted Logistician (CSEL) – Northwind
  • Certified Incident Response and Crisis Management – Ironclad Systems
  • Certified Military Chief Warrant Officer (CMCW) – procedure
  • Sexual Harassment/Assault Response and Prevention (SHARP) Certification
  • First Sergeant Academy Course – Denver
  • Microsoft Certified Systems Engineer (MCSE)
  • Joint Military Human Resources Certification – Harbor & Co.

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