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Skills

  • Customer relationship building
  • Increase in average customer spend
  • Hospital operations
  • Conflict resolution
  • Inventory management and tracking
  • Budgets
  • ServSafe
  • Operational improvement
  • Order accuracy and fulfillment
  • Problem resolution

Work Experiences

  • Assisted in achieving a customer satisfaction score of 49%.
  • Collaborated with kitchen staff daily to ensure smooth service and minimize order delays during rush hours.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Cut expenses by 37%.
  • Adhered to portion control guidelines.
  • Boosted sales by $18 during launch month.
  • Assisted in achieving a customer satisfaction score of 84% in quarterly performance reviews by enhancing service standards.
  • Contributed to receiving Excellence Award.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.

Summaries

  • Collaborative team player with expertise in aligning with kitchen staff during rush hours, minimizing service delays for an improved customer experience.
  • Food Service expert with 4 years of experience in the service industry.
  • Achieved 37% efficiency gains.
  • Achieved customer satisfaction rates above 21% %.
  • Achieved a 66% reduction in food waste.
  • Keep the kitchen and program areas clean and tidy at all times.
  • Adaptable professional thriving in fast-paced settings.
  • Offering 10 years of food preparation and customer service experience.
  • Action-oriented and goal-focused.
  • Adaptable professional who thrives in fast-paced settings, with a focus on sustaining high service quality and increasing customer loyalty through innovative suggestions.

Accomplishments

  • Processed an average of 9 cash and credit transactions daily with 49% accuracy.
  • Led the team through emergency situations, such as equipment malfunctions or power outages, ensuring continual service with minimal disruption.
  • Maintained compliance with health safety standards through routine inspections, resulting in a 18% reduction in food safety violations.
  • Assisted in increasing tip revenue by 67% by proactively engaging with customers and presenting a positive experience.
  • Maintained high levels of cleanliness and organization, resulting in zero health code violations during 11 annual inspections.
  • Led the implementation of a digital ordering system, resulting in a 35% increase in customer satisfaction and order accuracy.
  • Utilized POS systems to generate end-of-day reports, providing management with valuable financial insights.
  • Adapted to customer preferences by creating customized drink options, drawing in 50% of new patrons.
  • Contributed to a 42% increase in revenue by actively upselling beverages and dessert pairings.
  • Collaborated with cross-functional teams such as marketing and product development to launch 2 new specials.

Affiliations

  • International Association of Administrative Professionals
  • North American Tea and Coffee Association
  • Food Service Management Professionals Association
  • Small Business Association for Cafe Entrepreneurs
  • Global Food Safety Initiative (GFSI)
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Barista Guild Charter Member
  • Rotary International
  • Association for Computing Machinery

Certifications

  • Complaint Management for Hospitality Workers - Northwind, 2022
  • CompTIA Security+
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Barista Training Certification - Beacon Labs, 2018
  • Food Safety Level 2 Certification Lakeside Partners
  • First Aid/CPR Certified
  • Certified Food and Beverage Executive (CFBE) – 2022
  • Cash Handling and Loss Prevention Certification Beacon Labs
  • Specialty Coffee Association (SCA) Barista Skills Foundation - 2023

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