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Skills

  • High-volume cash handling
  • Food preparation
  • Initiative equipment
  • Team management
  • Team building
  • Customer loyalty program management
  • Efficient end-of-day reporting
  • Communications
  • Personalized customer recommendations
  • Upselling strategies

Work Experiences

  • Created a warm, inviting cafe ambiance that received praise from 16 customer reviews and led to increased foot traffic.
  • Assisted in achieving a customer satisfaction score of 49%.
  • Boosted sales by $18 during launch month.
  • Created and implemented a customer loyalty program that grew membership by 60% and increased repeat visits.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Contributed to receiving Excellence Award.
  • Assisted wait staff and other members of the team in completing tasks.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Created a warm, inviting cafe ambiance.

Summaries

  • Within Miscellaneous, senior Cafe Member and outstanding performer in stakeholder engagement and quality assurance.
  • Cafe Member is a multi-talented Cafe Member who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptable professional thriving in fast-paced settings.
  • Achieved satisfaction scores exceeding 18%.
  • Built a knowledgeable and capable team.
  • Cafe Member with 15 years of successful process improvement and cross-functional collaboration experience.
  • Adhered to all sanitation regulations.
  • Takes orders, fills special requests, prepares food, and data analysis with ease.
  • Analytical and goal-driven Cafe Member.

Accomplishments

  • Developed a popular seasonal drink series that resulted in 71% growth in sales during seasonal periods.
  • Collaborated with vendors to ensure timely delivery of ingredients, minimizing supply shortages and improvisation by 10%.
  • Trained 15 new hires on coffee-making techniques and customer service standards, ensuring seamless integration into the team.
  • Led the team through emergency situations, such as equipment malfunctions or power outages, ensuring continual service with minimal disruption.
  • Assisted in redesigning cafe layout, reducing bottlenecks during high-traffic periods and improving overall operational flow.
  • Utilized POS systems to generate end-of-day reports, providing management with valuable financial insights.
  • Reduced customer wait times by optimizing order workflow, achieving a 79% faster turnaround during peak hours.
  • Collaborated with management to optimize seating arrangements, improving table turnover rates by 68%.
  • Introduced enhanced training sessions for staff, improving order accuracy by 36%.
  • Played a key role in maintaining the cafe’s online presence by responding to customer reviews and queries, improving online rating by 50%.

Affiliations

  • American Society of Safety Professionals
  • Certified Barista Program
  • Cafes for Climate Action Member
  • Specialty Coffee Association (SCA)
  • Global Food Safety Initiative (GFSI)
  • Community Food and Beverage Training Program
  • Hospitality and Culinary Arts Alumni Association
  • North American Tea and Coffee Association
  • Association for Supply Chain Management (APICS)
  • Association for Nutrition & Foodservice Professionals

Certifications

  • Advanced Barista Training Certification - Beacon Labs, 2018
  • Specialty Coffee Association (SCA) Barista Skills Foundation - 2023
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Health and Food Safety Certification - Phoenix
  • First Aid/CPR Certified
  • Inventory and Stock Rotation Management Certification - 2019
  • Complaint Management for Hospitality Workers - Northwind, 2022
  • Google Certified Professional Cloud Architect

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