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Skills

  • Budgets
  • Fundraising strategy
  • Team management
  • Process improvement
  • Donation management
  • Proficient in Adobe Creative Suite
  • Compliance with local housing regulations
  • Method equipment
  • Organization
  • Regulatory compliance

Work Experiences

  • Achieved a 62% year-over-year reduction in program exits.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Achieved results across the past year.
  • Collaborated with local shelters and non-profits to secure emergency housing for 9 families, reducing homelessness in Raleigh by 38%.
  • Coordinated infrastructure upgrades.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Assessed satisfaction through post-intervention surveys.

Summaries

  • Consistently improves outcomes for vulnerable populations.
  • Adept at forming community relationships.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Adept at building partnerships with local agencies and non-profits.
  • Adept at enhancing client intake procedures using data-driven techniques, reducing onboarding time by 25% and improving service efficiency across shelter programs.
  • Community service programs that are coordinated to meet the needs of category.
  • Coordinated staff schedules.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative leader with hands-on experience.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.

Accomplishments

  • Organized mental health awareness events that increased resident attendance in related programs by 30%.
  • Established a monthly donation drive, gathering 10 needed items from the community and boosting resident satisfaction.
  • Revised scheduling systems to ensure 10 staff and volunteers were positioned strategically throughout shifts, optimizing workflow.
  • Collaborated with process to design emergency housing protocols, reducing client intake processing time by 66%.
  • Created a life skills training curriculum in collaboration with a local education center to empower 10 participants toward independent living.
  • Enabled smoother onboarding for new residents by creating a streamlined intake form, reducing process time by 60%.
  • Managed community outreach initiatives resulting in a 59% increase in collaborative partnerships with local agencies.
  • Improved occupancy tracking systems by developing digital records, which increased bed utilization by 24%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a fundraising campaign that exceeded target goals by 43%, directly contributing to enhanced shelter services.

Affiliations

  • National Domestic Violence Hotline Collaborating Agencies Network
  • Coalition on Homelessness and Housing in Raleigh
  • National Association of Social Workers
  • Association for Computing Machinery
  • International Association of Emergency Managers (IAEM)
  • Association for Financial Counseling & Planning Education (AFCPE)
  • Society of Women Engineers
  • Freemason
  • National Low Income Housing Coalition
  • National Housing Law Project Collaboration Partners

Certifications

  • Certified Domestic Violence Advocate (CDVA)
  • Certified Grant Writer (CGW) by American Grant Writers' Association
  • Fair Housing Act Certification
  • ServSafe
  • CompTIA Network+
  • Certified Housing Specialist (CHS) from Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • CPR/First Aid Certification from the American Red Cross
  • First Aid/CPR Certified
  • Emergency Shelter Operation Skills Certificate

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