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Skills

  • Customer relationship management
  • Advanced tire disposal methods
  • Team building
  • Scheduling and resource allocation
  • Safety protocol training
  • Advanced tire diagnostics training
  • Quality control adherence
  • Accident risk reduction
  • Operational improvement
  • Inventory optimization

Work Experiences

  • Designed and implemented a maintenance program to improve operational efficiency and minimize downtime.
  • Acted as primary point of contact for escalated customer concerns.
  • Looked into and fixed mechanical issues with machines like framework and program.
  • Adjusted promotional pricing.
  • Adjusted technician workflows to minimize downtime.
  • Built and maintained positive relationships with 3 key tire manufacturers.
  • Collaborated with the marketing department to run sales promotions on seasonal tire packages, resulting in a revenue boost of $12 over 2 months.
  • Improved maintenance employee training programs were implemented by me.
  • Achieved an average of 80% positive feedback.
  • Was in charge of new employee training, licensing, and vehicle inspections.

Summaries

  • Boosted team productivity by 62%.
  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.
  • Collaborated with manufacturers.
  • Committed to improving workplace safety and reducing risks through improved safety training.
  • Accomplished in managing both on-the-floor operations and behind-the-scenes tasks, driving seamless shop functionality and efficiently addressing customer issues within the past year.
  • Maintenance Supervisor with 11 years of experience supervising janitorial and maintenance tasks.
  • Accomplished supervisor skilled in vendor negotiations.
  • Adept in managing tire recall programs in collaboration with manufacturers, ensuring timely replacements for affected customers within 18 months and reducing inconvenience.
  • With over 4 years of experience successfully managing front-line standard operations, I am a gifted leader and analytical problem-solver.
  • Tire Shop Supervisor is a multi-talented Tire Shop Supervisor who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Managed inventory and ordering processes for 12 tire models, ensuring consistent on-hand availability and reducing backorders by 17%.
  • Successfully implemented cross-training protocols for technicians, expanding service capabilities and increasing operational flexibility during peak times.
  • Effectively managed downtime in service bays, achieving a bay utilization rate of 65%, even during highly operational periods such as seasonal promotions.
  • Documented and resolved process which led to framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established long-term relationships with 13 commercial fleet accounts, increasing repeat orders by 76% over 6 months.
  • Coordinated compliance with tire safety recalls from the Department of Transportation (DOT) and ensured timely management review on all affected inventory.
  • Continually researched and integrated advanced tire wear diagnostics, reducing customer downtime from preventable issues by 26%.
  • Built a tire performance tracking template for fleet clients, offering maintenance insights that helped reduce critical tire failures by 73% in several months.
  • Facilitated quarterly vendor reviews and product assessments, aligning purchasing strategies with the company’s cost-saving goals and reducing tire expenditures by $10.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certified Tire Safety and Repair Technician
  • AutoParts Professional Association (APA)
  • Freemason
  • Business Networking International (BNI)
  • Lions Club
  • American Society of Safety Professionals
  • National Institute for Automotive Service Excellence (ASE)
  • Auto Care Association (ACA)
  • National Association of Social Workers

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Certified Automotive Tire Service (ATS) Specialist by TIA
  • Certified Quality Improvement Associate (CQIA) for Tire Shop Supervisors
  • National Institute for Automotive Service Excellence (ASE) Master Technician
  • Forklift Operation and Safety Certification from Ironclad Systems
  • Certified Public Accountant
  • Certificate in Contract Management for Automotive Services
  • Certified Automotive Fleet Manager (CAFM)
  • Cisco Certified Network Associate (CCNA)

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