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Skills

  • Hardware evaluation
  • Product testing
  • Materials preparation
  • Project management
  • Strong verbal communication
  • Customer complaint resolution
  • Document scanning
  • Customer relationship management
  • Marketing promotions
  • Professional phone etiquette

Work Experiences

  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved Six Sigma to expand product knowledge.
  • Method helped me achieve $245,000.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved a 64% decrease in repair time.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Stocked shelves, created displays, and merchandised products to help customers find what they needed.
  • Created multi-threaded admin web applications based on method.
  • Assisted clients by researching and sourcing obsolete or specialty parts, contributing to a 46% decrease in lost sales due to unavailable stock.

Summaries

  • Experienced Parts Counter Sales Person with success in driving innovation and early adoption of emerging technologies and platforms.
  • Offering 14 years of broad experience in analyzing and resolving problems, as well as motivating high-performing employees.
  • Spirited Customer Service professional skilled at forming positive customer relationships, upselling products, and cultivating a loyal clientele.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Top-producing salesperson and industry expert in Customer Service.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • With a client-focused enterprise, aiming to leverage process expertise to fulfill framework industry role.
  • Customer service, process improvement, and revenue generation are all areas where this proactive and professional team leader excels.
  • Initiative are well-understood.

Accomplishments

  • Assisted in achieving company revenue goals by closing 7 significant sales, resulting in a revenue increase of $10 within the past year.
  • Resolved up to 80% of customer complaints related to parts identification errors, contributing to higher customer satisfaction ratings.
  • Implemented cross-referencing strategies for outdated parts across multiple databases, reducing customer lead times by 72%.
  • Developed a customer loyalty program that increased repeat business from key accounts by 38%.
  • Spearheaded bi-weekly stock audits, consistently achieving less than 36% variance in counts and recorded inventory.
  • Consistently achieved a 47% higher than average order fulfillment rate by optimizing fulfillment processes and improving communication with the shipping team.
  • Reduced customer support call times by 54% by implementing an enhanced parts identification system.
  • Collaborated with team of 8 in the development of procedure.
  • Achieved monthly sales target for 3 months by consistently upselling related products, driving a 57% increase in total sales.
  • Revamped outdated parts inventory process, reducing cross-referencing errors between old and new databases by 42%

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Performance Warehouse Association (NPWA)
  • Federation of Automotive Parts Distributors Association Columbus
  • Independent Automotive Parts Dealers Association (IAPDA)
  • Automotive Aftermarket Suppliers Association (AASA)
  • Professional Parts Group Raleigh
  • Association of Diesel Specialists (ADS)
  • Automotive Repair and Maintenance Association (ARMA)
  • Society of Collision Repair Specialists (SCRS)
  • Toastmasters

Certifications

  • Customer Relations & Communication Skills Training, Harbor & Co., 2018
  • SHRM Certified Professional (SHRM-CP)
  • Automotive Parts Specialist Certification, 2016
  • OEM Certified Parts Specialist, process, 2024
  • Certified Public Accountant (CPA)
  • ServSafe
  • Automotive Technology and Mechanics Introduction Certification, Beacon Labs, 2018
  • National Parts Inventory Specialist Certification, Beacon Labs, 2020
  • Salesforce Certified Administrator - 2015
  • Retail Parts Operations Certification, Beacon Labs, 2022

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