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Skills

  • Change Management
  • Kitchen equipment operation and maintenance
  • First Aid/CPR
  • Classroom and Remote Training Facilitation
  • Corporate Goal Alignment
  • Data-driven decision making
  • Continuous improvement methodologies
  • Customer service
  • Equipment maintenance
  • Communications

Work Experiences

  • Decreased overtime hours by 22% %.
  • Delivered 14% completion rate among shift workers.
  • Decreased training-related delays by 52%.
  • Developed and executed tailored learning modules for marketing, resulting in enhanced performance and Outstanding Service Award in 2023.
  • Consistently surpassed key shift goals by 22%.
  • Addressed dropoff rates to drive participation.
  • Collaborated with department heads.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Achieved a 3% improvement in customer satisfaction.

Summaries

  • Great multitasker with initiative management training and extensive food service experience.
  • Action-oriented Training Shift Leader with a history of improving training processes, saving 40% in administrative workload through efficient reporting and training-module revisions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Achieved 49% increase in customer satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Training Shift Leader with 17 years of successful workflow optimization and data analysis experience.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.

Accomplishments

  • Coached underperforming team members, lifting overall productivity by 43% within 11 weeks.
  • Streamlined the scheduling process by introducing a forecast-based shift planning tool, reducing staffing issues by 21%.
  • Documented and resolved system which led to program.
  • Coordinated a team of 5 trainers during onboarding, accelerating the new hire proficiency timeline by 11 days.
  • Recalibrated training plans based on employee feedback, resulting in a 38% improvement in task proficiency within the first 3 months.
  • Worked closely with the Operations Department to integrate shift guidelines, streamlining cross-functional collaboration and reducing task duplication by 83%.
  • Identified key performance gaps through data-driven analysis, creating custom learning paths to elevate team efficiency by 79%.
  • Developed a rotational training system, diversifying team skills and decreasing the need for external hires by 74%.
  • Reduced operational downtime caused by shift handovers from an average of 12 minutes to 12 minutes by introducing a new communication framework.
  • Led a safety-focused training initiative that reduced on-the-job incidents by 42% in 2016.

Affiliations

  • International Association of Workforce Professionals (IAWP)
  • Learning Leaders Network
  • Association for Talent Development (ATD)
  • Professional Association for Workplace Learning and Performance
  • Customer Service Institute of America (CSIA)
  • National Coalition of Trainers (NCT)
  • Society of Human Resource Management
  • Training Industry Leadership Council
  • Institute of Leadership & Management (ILM)
  • International Training and Education Association

Certifications

  • Certified Public Accountant (CPA)
  • Facilitation Skills Development Certification – Ironclad Systems
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • CompTIA Network+
  • Certified Supervisor – International Society for Performance Improvement (ISPI)
  • Lean Management Certification – Lean Six Sigma Institute
  • Dale Carnegie Leadership Training Certification – Raleigh
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Safety Manager (CSM) – National Association of Safety Professionals (NASP)
  • Certified Training Program Developer – Adobe Creative Suite

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