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Skills

  • Adaptability in Fast-paced Environments
  • Cross-department collaboration (sales, operations)
  • Continuous learning in horticulture best practices
  • Conflict resolution
  • Organization
  • Efficiency Improvement Strategies
  • Process improvement
  • Negotiation of Supply Contracts
  • Complaint resolution and customer retention
  • Regulatory compliance

Work Experiences

  • Experimented with over 8 plant varieties in 15 different climate-controlled areas.
  • Ordered supplies, restocked supplies, and merchandised products for customers to purchase.
  • Optimized growth and development at every stage and moved finished plants to customer-viewing displays.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with landscape architects on outdoor designs.
  • Achieved improvement over 13 years.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in nursery budgeting, including forecasting and projecting annual expenses, leading to cost savings of $7.
  • Attracted over 14 visitors.
  • Achieved high customer satisfaction scores.

Summaries

  • Adopted modern irrigation techniques.
  • Consistently maintained this score for 12 years.
  • Committed to nurturing high plant quality through strategic care and training, leading to a 65% rise in customer demand at Austin.
  • Achieved a 73% reduction in annual costs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 64% improvement in team efficiency.
  • Successful strategies for commercial and retail customer plant cultivation are well-known.
  • Achieved annual savings of $15.
  • Strengths in stakeholder engagement and strategic planning backed up by Miscellaneous training.
  • Contributed $7 increase in revenue over 17 years.

Accomplishments

  • Conducted team performance assessments leading to targeted employee development plans, increasing productivity by 66%.
  • Conducted educational outreach programs with local schools, increasing nursery visibility and community engagement by 28%.
  • Collaborated with team of 10 in the development of system.
  • Trained a team of 11 new nursery assistants, leading to a 40% improvement in customer satisfaction scores.
  • Monitored and managed plant inventory levels to ensure availability while maintaining 46% reduction in overstock.
  • Created and managed seasonal promotional events, resulting in 80% year-over-year revenue growth.
  • Organized on-site workshops that attracted over 17 community members, leading to a 17% increase in retail sales.
  • Identified and resolved employee scheduling conflicts, improving operational coverage and reducing overtime by 79% over 2018.
  • Developed a comprehensive P&L review process, ultimately reducing costs by $17 annually while maintaining high-quality standards.
  • Supervised 14-member team in day-to-day nursery operations, improving efficiency and exceeding sales targets by 75% over 2019.

Affiliations

  • Society of Human Resource Management
  • Public Gardens Sustainability Committee
  • Accredited in Integrated Pest Management (IPM) Certification
  • Organic Growers Association Member
  • Member of the category Chamber of Commerce for Outreach Activities
  • Association for Computing Machinery
  • Environmental Design Research Association (EDRA)
  • Jaycees
  • American Horticultural Society (AHS)
  • Green Roofs for Healthy Cities – Accredited Green Roof Professional Six Sigma

Certifications

  • Business of Horticulture Certificate (National Association of Landscape Professionals - NALP)
  • Permaculture Design Certificate (PDC) - framework
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Horticulturist (American Society for Horticultural Science)
  • Certified Business Analysis Professional (CBAP)
  • Horticultural Therapy Certification (American Horticultural Therapy Association)
  • Sustainable Landscape Maintenance Certification (Association of Professional Landscape Designers)

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