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Skills

  • Answering research questions
  • Communications
  • Heavy lifting
  • Project management
  • Process improvement
  • MS Office
  • Time management skills
  • Customer engagement strategies
  • Safety measures
  • Copyright law

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Averaged 7 donated collections per three years and sorted and shelved them.
  • Answered a slew of reference calls, assisting patrons with specific information needs every day.
  • Transported Salesforce to one year customer locations.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Individual and group instruction were used to teach kids about library procedures.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved OSHA attainment.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Achieved a 81% reduction in overall print distribution costs.
  • Knowledgable in a variety of design and testing methodologies.
  • Capable of providing knowledgeable reference assistance to students, faculty, and the general public in support of their research.
  • Through optimized, an enthusiastic librarian is dedicated to fostering students' critical thinking and research skills.
  • Able to complete digital research using HubSpot and Tableau.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Within Miscellaneous, senior Circulation Manager and outstanding performer in team leadership and client relations.
  • Achieved a 20% reduction in subscription churn.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with marketing to implement segmented campaigns that led to a 74% increase in subscriber retention over several months.
  • Implemented strategies to reduce subscription churn rate by 49% over several months using advanced CRM techniques.
  • Formulated early bird promotions, which generated an additional $2 in seasonal sales revenue.
  • Increased sales 12% over 18 months.
  • Resolved product issue through consumer testing.
  • Teamed with the customer service department to streamline the resolution process, reducing response times by 50% and boosting satisfaction scores.
  • Led cross-functional teams to streamline circulation processes, reducing fulfillment time from 17 days to 8 days.
  • Managed circulation budgets worth $2 and successfully reduced operating expenses by 85% through workflow improvements.
  • Collaborated with production to optimize print schedules, reducing oversupply by 37% and increasing on-time delivery.
  • Successfully managed multiple projects simultaneously, resulting in a 48% improvement in workflow efficiencies.

Affiliations

  • Association for Computing Machinery
  • Freemason
  • Member, National Association of Advertisers (ANA) - Publishing & Circulation Division
  • Society of Women Engineers
  • Certified, Lean Six Sigma for Print and Subscription Operations
  • Certification in Subscription-Based Sales Strategies, system
  • Member, International Federation of the Periodical Press (FIPP)
  • Certified, Advanced Metrics Analysis for Media, process
  • Partner, Vendor Negotiation Strategies Forum 2023
  • Certification, Online and Mobile Subscriber Retention Techniques, Tableau

Certifications

  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Customer Relationship Management (CRM) Certification – standard
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Retention Specialist – Beacon Labs, 2016
  • Customer Loyalty Program Design Specialist – Lakeside Partners
  • Project Management Professional (PMP)
  • Certified Customer Experience Specialist (CCXP) Ironclad Systems (2017)
  • Certified Partnership and Affiliate Marketing Professional – Northwind
  • First Aid/CPR Certified

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