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Skills

  • Preventative maintenance scheduling
  • Meter examination
  • RFI Scanners
  • Route optimization
  • Insurance billing
  • Supervision
  • CCTV
  • Customer notifications
  • Administrative support
  • Equipment Maintenance and Inspection

Work Experiences

  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Avoided costly delays.
  • Kept my program knowledge up to date by doing stakeholder engagement and project management.
  • Achieved recovery in 2024.
  • Created a team-based incentive program.
  • Collaborated with municipal authorities.
  • Addressed and resolved billing discrepancies.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Checked meters for inaccuracies based on previous data and kept meticulous records.
  • Devised effective routes for daily visits to over 7 properties.

Summaries

  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • Meter reader with 12 years of experience working outdoors in all types of weather while providing excellent customer service.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Experienced with a variety of handheld technologies, including Power BI.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Lead Meter Reader and team leader with 11 years of experience in initiative settings.
  • Customer Service student seeking hands-on experience through an internship in process improvement.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Achieved a 51% improvement in team productivity and accuracy.
  • 18 years of leadership experience in the utility industry.

Accomplishments

  • Improved overall team efficiency by 29% by introducing a new operational procedure for onboarding, optimizing device usage, and ensuring field readiness.
  • Optimized meter reading routes, reducing team travel time by 14 minutes per day and increasing more route coverage by 51%.
  • Led a cross-training initiative across 5 departments, allowing for smoother operations during high-demand periods and reducing overtime costs by $3 annually.
  • Reduced equipment malfunctions by 63% through the installation of a real-time equipment monitoring system, minimizing disruption to scheduled meter readings.
  • Developed and implemented a pre-inspection checklist that reduced meter tampering detection errors by 83%.
  • Consistently ranked in the top 82% for team performance metrics related to monthly meter reads and successful data submissions.
  • Supervised a rotating field team that successfully completed over 6 meter readings per week while maintaining error rates under 77%.
  • Developed an error-tracking system using Microsoft Excel, leading to a 50% improvement in identifying and resolving common operational mistakes.
  • Recovered potential lost revenue of $12 annually by identifying and addressing faulty meter readings before they could escalate into larger financial discrepancies.
  • Resolved over 75% of equipment malfunction issues within 4 days by improving communication processes between field teams and the technical support unit.

Affiliations

  • Certified Energy Auditor (CEA) – Received certification for expertise in full-cycle meter audits, ensuring accurate readings and detecting irregularities proactively.
  • Certified Meter Technologist (CMT) - Awarded certification after completing specific training modules covering advanced meter reading techniques and handheld device optimization.
  • Municipal Utility Leadership Association (MULA) - Joined ongoing workshops to better align municipal infrastructure projects with precise and rapid meter-reading installations.
  • The Association for Meter Reading and Field Services (AMRFS) - Regular participant in conferences and training programs aimed at improving procedures for timely and accurate meter reading.
  • American Society for Quality (ASQ) - Contributed to quality control initiatives in real-time data monitoring and error reduction in utility services.
  • National Association of Field Energy Consultants (NAFEC) - Volunteered as a speaker focusing on energy theft deterrence and auditing processes.
  • International Association for Energy Economists (IAEE) - Engaged in discussions on energy regulation policies and optimizing field data collection techniques for energy efficiency.
  • Society of Energy Professionals (SEP) - Participated in collaborative efforts to develop innovative solutions for issues like energy theft detection and energy audit certification processes.
  • American Public Power Association (APPA) - Joined committees focused on increasing municipal utility meter reading accuracy and utility customer relations initiatives.
  • National Electrical Contractors Association (NECA) - Active member involved in workshops and standard-setting projects for safe electrical and meter reading practices.

Certifications

  • Salesforce
  • Certified Infrastructure Technician 2023 by Vantage
  • Cisco Certified Network Associate (CCNA)
  • International Association for Continuing Education and Training (IACET) Workforce Scheduling Course
  • First Aid/CPR
  • National Electric Safety Code (NESC) Certification
  • National Institute of Standards and Technology (NIST) Handbook 44 Certification
  • ServSafe
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician

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