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Skills

  • Excellent communication
  • Excel in process
  • Positive learning process
  • Quick learner
  • Accounts payable/receivable
  • Bilingual in German
  • Procedure equipment
  • Client-focused
  • Relationship development
  • Financial records and processing

Work Experiences

  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved this rating over 15 months.
  • Advised customers on various glass grades and assisted them in selecting the best glass for their needs.
  • Double-checked the data's accuracy and integrity.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Followed all company policies and protocols, including maintaining a safe and clean driving record to complete delivery services.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved zero breakage or damage.
  • Achieved a 62% success rate on the first install.
  • Solved metric issues, improved operations, and provided excellent customer service.

Summaries

  • Auto Glass Technician with experience assessing auto glass repairs and replacements to determine scope and provide cost estimates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Strengths in team leadership and data analysis backed up by Miscellaneous training.
  • Accomplished glass installation professional with 6+ years of experience, specializing in custom glass fitting and vehicle windshield replacements with a 36% reduction in customer wait times.
  • Clear understanding of stakeholder engagement and risk assessment as well as data analysis training.
  • Installed rear glass heating elements and windshield camera equipment with success.
  • Achieved zero incidences of breakage.
  • Achieved average annual savings of 84%.
  • Customer-focused Sales Representative with 3 years of experience solving problems for clients.

Accomplishments

  • Recorded
  • Applied knowledge of weather-sealing techniques and adhesives for glass installations, ensuring both water and thermal protection for 13 sealed units.
  • Researched
  • Proposed
  • Guided
  • Devised and implemented a maintenance schedule for glass-cutting tools and heavy equipment, reducing downtime and equipment repair costs by 31%.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Reduced
  • Increased
  • Coordinated with logistics teams to manage the transportation and delivery of large, fragile glass materials, achieving 18% on-time delivery for key projects.

Affiliations

  • Glass and Glazing Federation (GGF)
  • Association of Information Technology Professionals
  • Leadership in Energy and Environmental Design (LEED) Accredited Professional
  • American Marketing Association
  • Architectural Glass and Metal Technician Certification (AGMT)
  • American Medical Informatics Association
  • Project Management Institute
  • American Society of Safety Professionals
  • Federation of Master Builders (FMB) – Registered Member
  • Association for Supply Chain Management (APICS)

Certifications

  • Construction Health and Safety Technician (CHST) Certification
  • Advanced Storm Window Installation Certification - program Specific
  • Leadership in Safety Award - 2022, Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • Crane Rigging and Signaling Certification
  • Electric & Gas Industries Association (EGIA) Glass Installation Technician Certification
  • Asbestos Hazard Emergency Response Act (AHERA) Certification
  • American Architectural Manufacturers Association (AAMA) Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Protection Officer (CPO)

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