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Skills

  • Project organization
  • Recipes and menu planning
  • Food production management
  • MS Office
  • Relationship development
  • Supervision
  • Regulatory compliance
  • Food plating and presentation
  • Sanitizing understanding
  • Team management

Work Experiences

  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Was in charge of food costs and inventory management.
  • Achieved results over a 2024 year period.
  • Collaborated with event planners and coordinators to ensure all client needs were accurately reflected in setups and breakdowns.
  • Consistently exceeded guest expectations.
  • Informed 17 program of employees about menu changes and procedures.
  • Was in charge of the day-to-day activities of 4 employees in process establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Collaborated with the sales team.
  • Actively participated in client debrief meetings, documenting possible improvements and implementing process solutions for future events.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • By demonstrating high hospitality standards and providing positive guest experiences, creates and embodies guest satisfaction.
  • Achieved over 36% improvement in setup quality.
  • Achievement-driven leader recognized with Employee of the Year.
  • Talented chef with 4 years of experience preparing and serving a wide range of foods.
  • Accommodates all client specifications.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 70% decrease in downtimes between setup stages.
  • Within Miscellaneous, senior Banquet Set-up Supervisor and outstanding performer in cross-functional collaboration and vendor management.
  • Achieved 42% repeat business.

Accomplishments

  • Implemented cost-saving solutions for events, cutting overall setup expenses by 24% while maintaining high service quality.
  • Worked with vendors to ensure the proper functionality of AV equipment, significantly decreasing setup troubleshooting times by 68%.
  • Implemented new accountability and tracking system that reduced equipment loss rate by 57% on average per month.
  • Tracked and reported key performance metrics leading to a 17% improvement in setup team productivity over two years.
  • Collaborated with sales and client teams to design venues for maximum capacity efficiency, raising booking conversion rates by 30%.
  • Generated system reports on team performance for higher management, driving continuous improvement discussions and recognitions.
  • Awarded Excellence Award for consistently executing events with a 69% on-time rate for the last 2023.
  • Led safety protocol training for the setup crew, reducing workplace incidents by 41% over 2023.
  • Managed inventory and tracked over 18 pieces of event equipment, minimizing misplacement and damage.
  • Served as the primary contact with clients and venue management, ensuring flawless execution of 17 events per month.

Affiliations

  • Certified Banquet Manager (CBM) 2023
  • Certified Special Events Professional (CSEP) 2020
  • National Restaurant Association (NRA)
  • Society of Human Resource Management
  • Hospitality and Tourism Management Association (HTMA)
  • Jaycees
  • Certified Meeting Manager (CMM) 2015
  • Global Association of the Exhibition Industry (UFI)
  • Event Service Professionals Association (ESPA)
  • American Hotel & Lodging Association (AHLA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Food & Beverage Executive (CFBE)
  • Event Leadership Certificate Program (ELCP)
  • Event Design Certificate from procedure
  • Basic Food Hygiene Certificate
  • Certified Public Accountant
  • Certified Event Planning Specialist (CEPS)
  • Event Management and Design Certificate
  • Certified Event Supplier (CES)

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