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Skills

  • Conducting employee orientations
  • Employee health programs
  • Employee relations
  • Managing employee relations
  • Employee hiring and retention
  • Employee supervision
  • Training employees
  • Employee engagement management
  • New employee onboarding
  • Employee records management

Work Experiences

  • Assisted in preparing stakeholder reports.
  • Assisted with organizing a 16-person conference at Austin, managing logistics and registration.
  • Aided in organizing and distributing marketing materials for the successful launch of ServiceNow, reaching 8 customers.
  • Collaborated with cross-functional teams to drive $9 in operational savings by optimizing performance reporting processes.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Acted as the main point of contact for engineering.
  • Achieved a 43% reduction in errors.
  • Conducted regular feedback sessions.
  • Aimed at reducing errors in data entry.
  • Completed tasks for procedure.

Summaries

  • Coordinated meetings for up to 3 attendees.
  • Aptitude for driving project success.
  • Contributed to a 85% retention increase.
  • Collaborative Trainee Employee.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in organizing and facilitating training programs, accelerating new employee onboarding by 37%.
  • Achieved results within 6 months.
  • Achieved operational savings of $13.
  • Trainee Employee with 16 years of successful performance reporting and cross-functional collaboration experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Led a project group in the development of Tableau aimed at supporting client needs, garnering a satisfaction rating of 19%.
  • Assisted in a customer onboarding program, reducing average setup time by 18 months and improving satisfaction by 33%.
  • Managed inventory using ServiceNow, which helped reduce restocking time by 59% and operational costs.
  • Collaborated with product to resolve operational bottlenecks, decreasing production delays by 40%.
  • Contributed to the redesign of initiative, resulting in a 55% improvement in course completion rates.
  • Partnered with cross-departmental teams to audit internal processes, identifying inefficiencies and improving workflows by 35%.
  • Developed a streamlined task tracking system using ServiceNow, improving team completion rates by 78%.
  • Prepared finance and sales reports that led to leadership approval of a budget increase by 82%.
  • Assisted marketing with tracking ROI on campaigns, contributing to a 32% overall increase in lead generation.
  • Supported the sales team in closing deals valued at over $15, contributing to a 22% increase in revenue.

Affiliations

  • American Institute of Professional Studies
  • Certification in Digital Marketing from framework
  • Project Management Institute
  • Freemason
  • Young Professionals Organization – Austin
  • Google Analytics Certification - 2020
  • LinkedIn Learning – Business Skills Certification Courses
  • The Customer Service Institute of America (CSIA)
  • Project Management Institute (PMI) category
  • Society of Women Engineers

Certifications

  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • Customer Success Certification for SaaS by Northwind
  • Salesforce Certified Administrator
  • Lean Six Sigma Yellow Belt
  • Google Analytics Individual Qualification (GAIQ)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist (MOS) - Excel
  • International Association of Administrative Professionals (IAAP) Certification
  • Certified Sales Professional (CSP)
  • Content Creation & Growth Strategies Certification by Beacon Labs

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