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Skills

  • Substance abuse therapy
  • Client goal setting and review
  • Program management
  • Recovery and rehabilitation
  • Operational improvement
  • Organization
  • Client rapport building
  • Individual and group counseling
  • Cultural competency
  • MS Office

Work Experiences

  • Achieved 45% client improvement in quality assurance.
  • Achieved a 42% success rate in debt management goals.
  • Achieved client goal completions by 55%.
  • Assessed patients using mental and physical parameters gleaned from interviews and standardized tests.
  • Advocated for client needs in team meetings.
  • Provided individualized counseling services to clients dealing with mental health and substance abuse issues.
  • Connected 58% of applicants with housing solutions.
  • Achieved results within the past year.
  • Created and implemented case documentation protocols that reduced data entry errors by 75%.
  • Conducted outreach to underserved communities, enrolling 11 new clients in available support services.

Summaries

  • Expert at maximizing program support by optimizing program operations.
  • Coordinated with housing authorities and landlords.
  • Clients were educated in order to gain a better understanding of their diagnosis or treatment.
  • Consistent advocacy and landlord negotiations.
  • Conducted regular case plan reviews.
  • Adept at crisis de-escalation and trauma-informed care for survivors of metric, with a 35% success rate in implementing long-term stabilization strategies.
  • Adept at crisis de-escalation.
  • Residential Case Manager with 9 years of experience in framework environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Managed a caseload of 8 clients, ensuring consistent service delivery and meeting program outcomes ahead of schedule.
  • Provided trauma-informed care and therapy recommendations that led to 12 clients processing their grievances in one year with positive closure.
  • Enhanced client independence by designing a personalized goal-setting tool, which raised goal achievement rates by 80%.
  • Facilitated conflict mediation sessions between residents that resulted in a 25% reduction in recurring behavioral incidents.
  • Achieved a 47% improvement in participant emotional well-being using trauma-focused techniques acquired through Lean.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained staff on community resource mapping, improving client access to essential services by 49% within three years.
  • Successfully mediated client conflicts using a trauma-informed, empathetic approach, resolving 12 disputes with 44% success.
  • Authored a resource guide on conflict mediation strategies, adopted as a training tool and reducing client grievances by 29% within the first 6 months.
  • Led the setup of individual treatment plans for 7 residents, ensuring alignment with mental health and case management goals.

Affiliations

  • American Marketing Association
  • International Association of Trauma Recovery Coaches
  • National Association of Crisis Coalition Providers (NACCP)
  • Psychosocial Rehabilitation Association (PRA)
  • International Society for Traumatic Stress Studies (ISTSS)
  • Rotary International
  • Homeless and Housing Resource Network (HHRN)
  • National Council for Mental Wellbeing
  • National Organization for Human Services (NOHS)
  • National Network for Social Work Managers

Certifications

  • Salesforce
  • Certified Anger Management Specialist (CAMS)
  • Grief Counseling Certification by Vantage
  • Certified Business Analysis Professional (CBAP)
  • Compassion Fatigue Professional (CFP)
  • Domestic Violence Crisis Intervention Training
  • Certified Addictions Counselor (CAC)
  • First Aid/CPR Certified
  • Certified in Family Trauma and Intervention (CFTI)
  • Certified Compassion Fatigue Specialist (CCFS)

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