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Skills

  • Emotional intelligence
  • Inter-departmental collaboration
  • Special education
  • Conflict mediation between students and faculty
  • Business operations
  • MS Office
  • Performance metrics analysis
  • Relationship development
  • Student progress reporting
  • High-volume workload management

Work Experiences

  • Contributed to a 25% four-year graduation rate.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Assisted with visa applications.
  • Collaborated with students and employers.
  • Achieved a 44% year-to-year rebound in academic standing.
  • Assessed student satisfaction through annual surveys, addressing concerns proactively and increasing overall advising satisfaction score by 60%.
  • Conducted regular evaluations of advising procedures, leading to the implementation of improvement strategies that increased advisor availability by 59% during peak advising seasons.
  • Assisted with scholarship applications.
  • Collaborated with students and employers to place over 16 interns into career-aligned roles by leveraging industry networks and contacts.
  • Achieved this across all advising evaluations for 2015.

Summaries

  • Senior Student Advisor with 14 years of successful vendor management and team leadership experience.
  • Collaborated with the registrar.
  • School Counselor with 11 years of experience providing group and individual counseling to help students succeed.
  • Accomplished Senior Student Advisor.
  • Collaborated cross-departmentally.
  • In collaboration with administrators, teachers, and parents, a proven leader focused on establishing and maintaining school counseling program objectives.
  • Boosted advising satisfaction scores by 23%.
  • Boosted internship placements by 66%.
  • Consistent in achieving the counseling program's objectives.
  • Adept at leading workshops and seminars.

Accomplishments

  • Facilitated the adaptation of student services to virtual platforms, ensuring the continuation of personalized advising and increasing the usage of online tools by 27%.
  • Monitored student academic progress closely, offering intervention strategies to students on academic probation, leading to a 79% increase in probation clears.
  • Enhanced virtual learning support features, heavily promoting remote resources that saw a 19% increase in utilization among off-campus students.
  • Consistently received high satisfaction ratings from students, averaging 61% satisfaction in advising evaluations for 2022.
  • Partnered with career services to deliver personalized career coaching for graduating seniors, resulting in 66% of students securing employment within 6 months of graduation.
  • Advised on curriculum alignment through collaboration with university faculty, improving course selection relevance for 14 students each semester.
  • Assessed and analyzed student satisfaction survey data, resulting in addressing key concerns and improving overall advising satisfaction by 71% in annual evaluations.
  • Successfully transitioned from in-person advising to virtual via standard during the global pandemic, resulting in a 24% increase in student participation and engagement.
  • Resolved product issue through consumer testing.
  • Managed and distributed university resources related to academic advising, achieving results that led to a 28% improvement in resource use efficiency across departments.

Affiliations

  • Diversity & Inclusion Task Force at framework
  • Advisory Committee for International Education Services
  • Executive Member, College Advising Committee
  • American College Personnel Association (ACPA) - Member
  • Association of American Colleges & Universities (AAC&U)
  • Board Member, National Diversity Council in Higher Education
  • Professional Development Committee at program
  • Participant, Annual Student Retention Symposium
  • First-Year Student Transition Program Advisor
  • Project Management Institute

Certifications

  • Salesforce
  • CompTIA Network+
  • Online Learning Facilitator Certification - process
  • Certified Learning Designer - standard
  • CompTIA A+ Technician
  • Certified Program Evaluator for Academic Affairs (CPEAA) - Vantage
  • First Aid/CPR Certified
  • ServSafe
  • CompTIA Security+
  • Student Success Data Specialist Certification - HubSpot

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