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Skills

  • SOX Compliance
  • Relationship development
  • Package labeling
  • Backorder visibility enhancement
  • Order fulfillment process optimization
  • Backlog reduction strategies
  • Customer Escalation Management
  • Budgets
  • Cost-saving measures
  • Economic order quantities optimization

Work Experiences

  • Achieved annual savings of $11.
  • Addressed stock shortages.
  • Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked.
  • Achieved improvements in 2023.
  • Analyzed quarterly vendor performance using key metrics in Power BI.
  • Achieved Innovation Award for operational excellence.
  • Analyzed quarterly vendor performance using key metrics in ServiceNow, resulting in renegotiation of 8 contracts and savings of $14.
  • Checked inbound and outbound shipments for accuracy and to avoid mistakes.
  • Automated 19% of order processing.
  • Cut the pending order list by 65% %.

Summaries

  • Collaborated with international stakeholders.
  • Collaborated with finance, operations, and supply chain teams.
  • Adept at implementing order management software solutions.
  • Aligned on KPIs.
  • Skilled at building long-term client relationships and increasing profits.
  • Collaborated closely with sales and finance teams to ensure smooth invoicing and delivery processes, reducing billing discrepancies by 74%.
  • Accomplished Senior Order Management Analyst.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Advanced skills in ERP systems.

Accomplishments

  • Realigned order processing priorities, resulting in the enhancement of operational efficiency by 63%, reducing overhead by 2.
  • Managed a team that decreased lead times from procedure to process by streamlining the order-to-delivery cycle.
  • Achieved 42% improvement in key client satisfaction by enhancing the end-to-end order tracking process.
  • Reduced operational costs by 12 per quarter through successful implementation of a centralized order management platform in Atlanta.
  • Documented and resolved framework which led to program.
  • Implemented lean process improvement techniques, reducing average order processing times by 16%.
  • Enhanced reporting accuracy by 85% by deploying real-time analytics tools and refining data inputs.
  • Successfully processed 16 B2B customer orders monthly while maintaining 18% accuracy in documented order specifications.
  • Achieved Lean to bolster advanced order management skillsets within enterprise resource planning (ERP) systems.
  • Negotiated new vendor contracts in 2019, securing a 27% reduction in procurement costs.

Affiliations

  • Lean Enterprise Institute – Focus on eliminating waste and inefficiencies in the order management process
  • Council of Supply Chain Management Professionals (CSCMP) - CPA in Supply Chain Operations
  • Society of Women Engineers
  • Order Management Professionals Network - Advocating for best practices in order processing and inventory management
  • Customer Service Institute of America (CSIA) - Emphasizing effective communication in customer order satisfaction
  • Manufacturing Leadership Council - Emphasizes ERP and inventory innovations to streamline order management
  • International Logistics and Control Association (ILCA) - Improving order fulfillment across international stakeholders
  • Logistics and Supply Chain Multinationals (LSCM) – International group for cross-border trade and shipping management
  • Project Management Institute
  • Toastmasters

Certifications

  • Certified Public Accountant (CPA)
  • Microsoft Dynamics 365 Supply Chain Management Functional Consultant Associate
  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Information Systems Auditor (CISA) by ISACA
  • Certified Data Analytics Professional from Brightline
  • Certified Process Automation Specialist (CPAS) from Brightline
  • Certified Business Analysis Professional (CBAP) by the IIBA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • APICS Certified Supply Chain Professional (CSCP)

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