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Skills

  • Communication of lead times
  • Data-driven decision making
  • Package labeling
  • Order management
  • Relationship development
  • Quality assurance
  • Customer outreach initiatives
  • Process automation
  • Regulatory compliance
  • Operational improvement

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Collaborated with IT to integrate QuickBooks with existing systems, enhancing real-time data visibility and reducing order processing time by 75%.
  • Cut training time by 57%.
  • Checked inbound and outbound shipments for accuracy and to avoid mistakes.
  • Collaborated weekly with the sales team and finance departments to ensure alignment on order priorities and invoicing timelines.
  • Analyzed and optimized lead times for 12 key product lines, achieving a 74% reduction in order fulfillment times.
  • Addressed stock shortages.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved improvement over 6 months.
  • Oversaw the delivery of system project by method team, which resulted in procedure.

Summaries

  • Achieved results across 3 teams.
  • Collaborated with finance, operations, and supply chain teams.
  • Adept at implementing order management software solutions.
  • Client-centered with client relations training.
  • Advanced skills in data analysis.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 50% reduction in overall order processing times.
  • Achieved 31% reduction in order cancellation rates.
  • Knowledge of data verification techniques and salesmanship strategies. Trained in quality assurance and HubSpot use.
  • Accomplished this within several months.

Accomplishments

  • Reduced order backlog by 79% through workflow optimizations and re-prioritization of key client accounts.
  • Documented and resolved framework which led to program.
  • Realigned order processing priorities, resulting in the enhancement of operational efficiency by 63%, reducing overhead by 2.
  • Spearheaded a project that integrated ERP data with CRM platforms, enhancing cross-functional team alignment by 44%.
  • Developed and introduced advanced Excel dashboards to monitor real-time status of customer orders, improving transparency by 49%.
  • Streamlined fulfilment processes to mitigate delays caused by supplier disruptions, reducing average dock-to-stock times by 7 hours.
  • Administered inventory reconciliation across Phoenix, minimizing discrepancies and saving 12 in lost inventory annually.
  • Negotiated new vendor contracts in 2019, securing a 27% reduction in procurement costs.
  • Implemented lean process improvement techniques, reducing average order processing times by 16%.
  • Revamped the backorder resolution process, resulting in a 23% decrease in delayed shipments.

Affiliations

  • Society of Women Engineers
  • Customer Service Institute of America (CSIA) - Emphasizing effective communication in customer order satisfaction
  • Logistics and Supply Chain Multinationals (LSCM) – International group for cross-border trade and shipping management
  • International Association of Administrative Professionals
  • International Institute for Procurement and Market Research (IIPMR) - Certification in procurement and supply chain analysis
  • American Society of Safety Professionals
  • Association for Supply Chain Management (ASCM) - Certified in Six Sigma
  • National Association of Supply Chain Managers (NASCM) – Focuses on process improvements and mitigating errors during order capture
  • Women in Supply Chain (WISC) – Active since 2018 in promoting diversity in order management leadership
  • Order Accuracy and Reconciliation Group – Collaborative partnership focused on reducing errors in order data

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Certified Risk Management Professional (CRMP) by Brightline
  • Certified Business Analysis Professional (CBAP) by the IIBA
  • Project Management Professional (PMP)
  • ServSafe
  • Microsoft Dynamics 365 Supply Chain Management Functional Consultant Associate
  • Certified Professional in Supply Management (CPSM) by the Institute for Supply Management (ISM)
  • Oracle Order Management Cloud Certification
  • CompTIA Network+

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