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Skills

  • Administrative tasks
  • Service-oriented
  • Event planning and coordination
  • Corporate policies
  • Crew assistance
  • Company policies
  • Guest satisfaction specialist
  • Issue resolution
  • Budgets
  • Emergency care

Work Experiences

  • Collaborated with upscale hotels and local guides in framework.
  • Adjusted pricing strategies.
  • Boosted client inquiries by 56%.
  • Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a 7% increase in repeat business.
  • Achieved cumulative savings of $7 for corporate accounts.
  • Coordinated high-end corporate travel for senior executives, including private jets, saving the company $17 through optimized routing and negotiation.
  • Boosted engagement by 41%.
  • Arranged private jets for corporate travel.
  • Curated unique cultural experiences.
  • Communicated up-to-date risk assessments to clients.

Summaries

  • Seeking a challenging position where I can apply my years of experience in the corporate travel industry to provide exceptional service and quality.
  • Expert in cruise vacation packages and international travel.
  • Work as a corporate travel consultant with a marketing degree and a desire to find the best deals.
  • Expertise in providing excellent customer service and resolving conflicts.
  • Professional, courteous service with a strong commitment to exceeding expectations.
  • In a competitive environment, a dynamic Hotel Manager capable of developing and training teams, effectively controlling costs, and achieving YOY revenue and high guest satisfaction ratings.
  • With active listening and interpersonal skills, I am bilingual and well-traveled.
  • Within Computers Software, senior Travel Consultant and outstanding performer in team leadership and performance reporting.
  • Front desk agent who is well-organized and has excellent interpersonal and computer skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Upsold VIP travel packages to corporate clients, generating an additional $13 in quarterly revenue.
  • Analyzed client travel preferences using data from QuickBooks, helping to personalize offers and achieve record-high client satisfaction scores.
  • Achieved ITIL to further improve expertise in handling complex international itineraries, leading to 32% client retention.
  • Coordinated real-time updates on travel restrictions during the program, helping to ensure client safety and satisfaction with zero disruptions.
  • Devised cross-promotion packages with travel partners, enhancing customer experience and increasing client base by 85%.
  • Developed eco-friendly travel packages, resulting in a 50% increase in revenue from sustainability-conscious clients within one year.
  • Spearheaded crisis response efforts and rebooked itineraries for 11 clients during unforeseen travel disruptions in 2016.
  • Advised clients on eco-friendly travel accommodations, increasing bookings for sustainable destinations by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered standard sessions to junior team members, increasing team understanding of complex booking systems by 30%.

Affiliations

  • Society of Human Resource Management
  • International Air Transport Association (IATA)
  • American Society of Travel Advisors (ASTA)
  • Association of Corporate Travel Executives (ACTE)
  • European Travel Commission (ETC)
  • Rotary International
  • International Luxury Travel Market (ILTM)
  • Adventure Travel Trade Association (ATTA)
  • National Federation of Tourist Guide Associations (NFTGA)
  • Association of Information Technology Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • Conflict Management and Resolution Certification for Travel Agents
  • Accredited Cruise Counselor (ACC) from Cruise Lines International Association (CLIA)
  • First aid and AED
  • Amadeus Global Distribution System Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Global Distribution Systems (GDS)
  • Cisco Certified Network Associate (CCNA)
  • Certified Corporate Travel Executive (CCTE) from Global Business Travel Association (GBTA)
  • Certified Public Accountant

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