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Skills

  • High-volume call management
  • Medical Document Auditing
  • Case management
  • Problem resolution
  • Organization
  • Customer service
  • Document Retrieval System Overhaul
  • Flexible scheduling systems
  • Database Security Standards
  • Team management

Work Experiences

  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Achieved a 22% decrease in rejected claims.
  • Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date.
  • Achieved improvement in 2023.
  • Followed all necessary procedures to keep the patient's radiation exposure to a minimum.
  • Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate.
  • Audited medical supply inventories and placed orders, reducing stock-out incidences to zero in 2019.
  • Calculated and tracked office budgets.
  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and streamlined.
  • Answered and rerouted 18+ daily calls.

Summaries

  • Consistently maintained HIPAA compliance.
  • Assisted with insurance claim processing.
  • Adept in designing patient orientation protocols.
  • Patient Administrative Associate is a multi-talented Patient Administrative Associate who is consistently rewarded for planning and operational improvements.
  • Patient Administrative Associate with extensive knowledge of medical policies and regulations.
  • Patient Administrative Associate is a highly motivated and dedicated individual with a track record of superior performance at the individual, team, and organizational levels.
  • Contributed to a 20% boost in approval rates.
  • Achieved a 30% reduction in backlog.
  • Patient Administrative Associate with 7 years of successful process improvement and project management experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Documented and resolved process which led to procedure.
  • Regularly communicated with insurance companies to address claim disputes, recovering over $17,000 in previously denied claims annually.
  • Handled a high volume of incoming calls with an average response time of 7 seconds, ensuring timely assistance to all inquiries.
  • Tracked and resolved patient follow-up care discrepancies, improving patient adherence to scheduled post-visit treatment by 17%.
  • Accurately documented and verified patient registration data, reducing billing discrepancies by 52%.
  • Assisted clinical and administrative teams during high-volume patient hours, improving response times and overall efficiency.
  • Efficiently handled inquiries and complaints, achieving a low supervisor intervention rate of just 78%, demonstrating effective problem-solving.
  • Coordinated with cross-functional departments to resolve patient-flow bottlenecks, reducing overall waiting room times by 4 minutes.
  • Led administrative cross-training initiatives, creating a more flexible workforce capable of filling multiple roles during peak operational hours.
  • Created custom reporting tools using Microsoft Excel for management to track key performance indicators on administrative operations.

Affiliations

  • American Marketing Association
  • Volunteer, Hospital Auxiliary Services, category, Columbus
  • Volunteer, Cancer Care Patient Support Services at Seattle
  • Toastmasters
  • Society of Women Engineers
  • Affiliated Member, American Academy of Professional Coders (AAPC)
  • Attendee, Annual Medical Office Administration Conference, 2020
  • Participant, National Association for Healthcare Quality (NAHQ) Workshops
  • Member, National Healthcareer Association (NHA)
  • Lions Club

Certifications

  • Certified Revenue Cycle Specialist (CRCS) - Beacon Labs, 2016
  • Apple Certified Associate (ACA)
  • Medical Terminology Certification - Vantage, 2017
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Practice Management Certification (PMC) - Harbor & Co., 2024
  • Certified Patient Account Technician (CPAT) - Harbor & Co., 2018
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) Cedar Works - 2023
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Healthcare Risk Management (CPHRM) - Northwind, 2016

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