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Skills

  • Pricing expertise
  • Perfect attendance record
  • CCTV
  • Loss prevention
  • MS Office
  • Credit and collections
  • Typing speed 13 WPM
  • Flexible
  • Relationship development
  • Customer satisfaction

Work Experiences

  • Used HubSpot to conduct two years stock inventories and document losses.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Placed a higher value on assisting customers than on completing other routine tasks in the store.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Verified the accuracy of the entire order by inspecting the merchandise and verifying the price and quantity.
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
  • Established loyalty by executing flawless customer engagement to increase client retention.
  • Instructed team members on the proper use of equipment, food handling, and merchandising methods.
  • Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
  • Alerted management after spotting potential shoplifters.

Summaries

  • Offering 11 years of experience and eager to join Lakeside Partners in a dynamic, growth-oriented position in a fast-paced environment.
  • Scrum Master certified
  • Highly knowledgeable about various cuts and types of meat, as well as processing options such as organic and grass-fed beef.
  • Ready to take on new challenges in a busy grocery chain's Meat Department Manager position.
  • Standard, system, and program are all available.
  • Worker who is committed to accuracy and reliability.
  • Communicative and team-oriented, with Jira expertise.
  • Strategic thinker with expertise in risk assessment.
  • Strong technical skills and experience in team leadership.
  • Proven leader with sales and customer service experience in retail environments.

Accomplishments

  • Reduced department waste by 81% through improved inventory practices and a focus on portion control and proper storage.
  • Achieved status as one of 15 top sales performers in the region comprised of 11 stores.
  • Increased weekly sales by 62% through collaboration with third-party delivery services and expanding customer accessibility, resulting in $109,000 revenue growth.
  • Coordinated cross-department initiatives during holiday promotions, resulting in an additional $124,000 in overall store revenue.
  • Resolved product issue through consumer testing.
  • Expanded product offering to include value-added products like seasoned meats and ready-to-cook options, driving a 54% sales increase.
  • Boosted overall hourly sales rates by 52% during peak hours by optimizing employee placement and adjusting workflows.
  • Collaborated with team of 10 in the development of system.
  • Implemented merchandising techniques that increased foot traffic during holidays by 77%, contributing to higher store revenue.
  • Monitored and adjusted department performance, achieving 29% year-over-year sales growth in the 2022.

Affiliations

  • Trained in Labor Cost Management Best Practices at metric, helping optimize staff scheduling and department productivity.
  • Certified in Hazard Analysis and Critical Control Points (HACCP) from Brightline in 2015, ensuring compliance with food safety standards.
  • Participated in 'Lean Meat Production & Marketing' workshop, increasing profit margin strategy insights for retail meat operations.
  • Member, Business Leadership and Grocery Team Performance Association, attending seminars on improving staff performance management sessions.
  • Member, International Meat Trade Association, staying up to date with industry trends and import/export regulations.
  • Received method in Business Operations from Vantage, focused on pricing strategies and competitive differentiation in meat sales.
  • Founding member of Vantage-led Employee Safety and Sanitation Council, establishing long-term strategies to meet regulatory requirements.
  • Completed 'standard' training from Meridian, focused on precision inventory, reducing shrink by 23%.
  • Member, Retail Management Institute since 2024, collaborating on new technologies and processes for improving customer experience in meat retail.
  • Certified by the National Association of Retail Grocers in sustainable packaging and merchandising solutions for meat departments.

Certifications

  • Apple Certified Associate (ACA)
  • Certified Specialist of Sustainable Meat Sourcing
  • National Institute of Food and Agriculture (NIFA) Certification
  • Certified Meat Expert (CME) for Retailers
  • Certified Purchasing Professional (CPP)
  • SAP Certified Application Associate
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Beef Quality Assurance (BQA) Certification

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