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Skills

  • Training program development
  • Special Event Service Coordination
  • Data-driven performance improvement metrics
  • Food safety and sanitation (ServSafe certified)
  • Menu Knowledge and Dietary Customization
  • Guest Interaction and Personalization
  • Service workflow optimization
  • Collaborative Teamwork with Kitchen and Bar Staff
  • Beverage pairing recommendations
  • Customer service excellence

Work Experiences

  • Contributed to 53% reduction in delayed service.
  • Collaborated with the bar.
  • Boosted support for sustainable menu items by 39%.
  • Detailed descriptions of menu items/daily specials, as well as recommendations when requested
  • Achieved a 54% lift in specialty drink sales.
  • Awarded Innovation Award for highest upsell performance on premium products, increasing personal sales by $4 over the quarter.
  • Achieved over 60% accuracy in taking personalized orders and ensuring dietary restrictions were always communicated to kitchen staff.
  • Stocked service areas with supplies while checking on customers and quickly resolving issues.
  • Collaborated with management to introduce a feedback system that increased customer satisfaction reports by 71%.
  • Completed Scrum Master to enhance my knowledge in food service operations, producing faster and more efficient table turnover.

Summaries

  • Contributed to a 35% increase in repeat business.
  • Consistently excelled in customer service.
  • Boosted customer retention rates by 66%.
  • Detail-oriented server with a knack for managing personalized orders for large groups, ensuring accurate and timely delivery, and enhancing the overall dining experience.
  • Dedicated to team success in busy environments, helped develop late-hour service strategies, securing $2 in additional revenue while maintaining guest satisfaction.
  • Consistent collaboration with team members.
  • Contributed to a 29% increase in daily beverage sales.
  • Achieved a 25% increase in beverage sales.
  • Achieved a top-tier health inspection rating for category.
  • Demonstrated multitasking abilities.

Accomplishments

  • Increased efficiency of large table service during busy periods, improving turnover rate by 62% without sacrificing customer satisfaction.
  • Trained new staff members in POS system usage, leading to a 30% decrease in transaction errors and improving checkout efficiency.
  • Developed rapport with regular customers, resulting in an average of 33% more return visits than the restaurant’s standard guest traffic.
  • Reduced waste by streamlining communication with the kitchen staff regarding orders, cutting food waste by 40% on average.
  • Recognized for outstanding teamwork and leadership, leading efforts to organize and secure 16 new event bookings annually.
  • Utilized bilingual communication skills (category, metric) to cater to diverse clientele, effectively improving service for international guests.
  • Ensured smooth service for high-profile events by coordinating between various departments, keeping turnover times within 16 minutes on average.
  • Helped introduce seasonal menus and drink pairings, leading to a 45% increase in targeted menu sales over 6 months.
  • Regularly trained new hires on service best practices, contributing to a 68% reduction in server-related complaints from guests.
  • Developed loyalty-building strategies that boosted customer retention rankings by 34% over one year.

Affiliations

  • Member, Women Chefs and Restaurateurs (WCR), initiative—Advocated for women in the F&B industry
  • Member, American Hotel and Lodging Educational Institute (AHLEI), program
  • Certified Customer Service Professional (CCSP) - system 2015
  • Member, United States Bartenders' Guild (USBG) 2023 - Present
  • Active Participant, Sustainable Restaurant Practices Program, Summit Group, 2016
  • Member, Hospitality Financial and Technology Professionals (HFTP) 2020-Present
  • Member, International Food & Beverage Association, 2019
  • Certification in Event Catering Management, Cedar Works, 2023
  • Member, Upselling Institute for Hospitality Professionals, program
  • Certified Food and Beverage Handler, Raleigh, 2020

Certifications

  • Foodborne Illness Prevention Training – Summit Group, 2020
  • Certified Food and Beverage Executive (CFBE) - Meridian
  • Food Protection Manager – category
  • Food Safety Manager Certification (ServSafe)
  • First Aid, CPR, and AED Certification (American Red Cross)
  • Bartending and Mixology Certificate – process
  • Certificate in Hospitality and Tourism Management – framework
  • Complaint Handling & Stress Management Training – process
  • ServSafe Alcohol Certification - National Restaurant Association
  • Advanced Barista Training Certificate – category

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