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Skills

  • Risk management processes and analysis
  • Communications
  • Security planning
  • User interface understanding
  • Team management
  • Operational improvement
  • Conflict resolution
  • Supervision
  • Report writing
  • Extremely organized

Work Experiences

  • Oversaw the implementation of the company's enterprise security strategy, which included network and hardware security, disaster recovery, data security, and endpoint security.
  • Collaborated with external vendors for hardware procurement.
  • Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.
  • Achieved a 32% drop in support requests.
  • Addressed a critical vulnerability in 2017.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Collaborated with IT team to design backups and disaster recovery plans, successfully restoring systems within 17 hours during a data outage.
  • Administered Active Directory and Group Policy, bringing outdated policies up to date, reducing login errors by 32%.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Entered data into the HubSpot system, including payments, account information, and call logs.

Summaries

  • Strategic Information Technology Manager capable of guiding modern technology navigation.
  • Design and development of successful framework embedded software applications in the past.
  • Method are well-understood.
  • Accomplished Junior System Administrator who leverages process to streamline routine tasks, automating crucial processes and reducing manual effort by 16%.
  • The ability to translate technical requirements into business solutions has been demonstrated.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Capable of choosing, installing, configuring, and managing components.
  • Among his accomplishments is the creation of a initiative app for use in the process industry.
  • Top-producing salesperson and industry expert in Computers Software.
  • Customer satisfaction is our top priority, so we focus on delivering high-quality technical solutions.

Accomplishments

  • Reduced incident response times by integrating program automation tools, improving customer satisfaction ratings by 34% in three years.
  • Monitored network traffic and applied security patches to prevent exploitation of system vulnerabilities, preventing potential threats.
  • Conducted audits of access rights for human resources, ensuring compliance with internal security policies and regulatory standards.
  • Enhanced IT resource allocation, reducing unnecessary expenditures and improving system efficiency by 42%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted regular disaster recovery simulations, reducing recovery time objectives (RTO) for critical systems by 6 minutes.
  • Resolved 16 system performance issues by identifying root causes and applying targeted troubleshooting, improving uptime by 71%.
  • Collaborated with cross-functional teams to develop and maintain backup and recovery plans, minimizing the risk of data loss.
  • Supported integration of new infrastructure at Portland, enabling full operational capacity within 6 months.
  • Reduced average incident resolution time by 45% through refined incident response workflows and automated alert systems.

Affiliations

  • Rotary International
  • Technical Committee Member at SNIA (Storage Networking Industry Association): Focus on storage backup methods and disaster recovery solutions.
  • Member, Global Certification Forum (GCF): Actively improving knowledge on network reliability and uptime through solution-based activities.
  • Attendee of AWS User Group meetings: Discussed cloud system architecture improvements and role of VMs in scalability.
  • Associate member of the National Society of IT Professionals: Annual participation in talks around emerging trends in system security management.
  • Attendee of Ansible Meetups: Sharing knowledge on automation of system administrative tasks and reduction in human error.
  • Member of Cloud Security Alliance (CSA): Engaged in learning sessions for reducing downtime in cloud environments with secure configurations.
  • Engaged Participant, Open Source Virtualization Forum: Collaborating on projects concerning virtual machines and container-based environments.
  • ISSA (Information Systems Security Association) Member: Engaged in discussions around improving data integrity and confidentiality protocols.
  • Participant in the Python Software Foundation: Collaborating on system scripts to enhance automated processes while troubleshooting.

Certifications

  • Microsoft Certified: Azure Fundamentals
  • Project Management Professional (PMP)
  • Certified in Risk and Information Systems Control (CRISC)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified: Azure Administrator Associate
  • Palo Alto Networks Certified Cybersecurity Associate (PCCSA)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • GIAC Security Essentials Certification (GSEC)

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