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Skills

  • Group therapy facilitation
  • Goal setting
  • Crisis Hotline Response
  • Interpersonal communication
  • Compliance with federal and state regulations
  • MS Office
  • Team management
  • Supervision
  • First Aid/CPR
  • Budgets

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Transported Tableau to 18 months customer locations.
  • Collaborated with the legal system.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with external organizations.
  • Achieved a 22% increase in program enrollment for 2021.
  • Based on client assessments.
  • Assisted in scheduling MAT programs.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved tailored interventions.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Contributed to 16% improvement in long-term outcomes.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to improving client outcomes.
  • Achieved a 64% increase in successful client referrals.
  • Committed to assisting patients in gaining a better understanding of the emotional issues that underpin substance abuse patterns.
  • Contributed to a 40% improvement in team performance.
  • Compassionate Chemical Dependency Counselor Assistant.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully led conflict resolution sessions between clients and staff, drastically reducing recurring disputes by 51% over three years.
  • Successfully mediated conflict between clients in group settings, reducing tensions by 25% and improving overall group cohesion.
  • Formulated individualized aftercare plans, contributing to 53% of clients successfully transitioning from inpatient to outpatient services.
  • Implemented relapse prevention workshops for client's family members, positively impacting the treatment environment and contributing to 80% improved family dynamics.
  • Acted as a liaison between substance abuse clients and legal entities, ensuring all documentation was provided, resulting in 35% compliance with legal proceedings.
  • Documented and resolved initiative which led to process.
  • Integrated trauma-informed care techniques into treatment approaches, resulting in a reduction of client dissatisfaction with therapy methods by 79%.
  • Trained in HIPAA protocols, ensuring patient confidentiality and compliance, which contributed to a 64% audit success rate in 2016.
  • Supported the introduction of cognitive behavioral therapy (CBT) in group sessions, achieving a 16% reduction in relapse rates over 18 months.

Affiliations

  • American Marketing Association
  • Community Anti-Drug Coalitions of America (CADCA)
  • National Association of Social Workers (NASW) - Specialty in Addiction
  • International Society of Substance Use Professionals (ISSUP)
  • International Certification & Reciprocity Consortium (IC&RC) for Addiction Professionals
  • Licensed Professional Counselor Association (LPCA) for Addiction
  • Society of Addiction Psychology (SoAP) – APA Division 50
  • American Academy of Health Care Providers in the Addictive Disorders
  • Lions Club
  • Association for Addiction Medicine (ASAM)

Certifications

  • Substance Abuse Counseling Certification – initiative
  • Certified Public Accountant
  • Certified Trauma Support Specialist (CTSS) – Trauma Institute International
  • Master Addiction Counselor (MAC) – NAADAC, The Association for Addiction Professionals
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification – Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Clinical Supervisor (CCS) – initiative
  • Certified Clinical Trauma Professional (CCTP) – International Association of Trauma Professionals (IATP)

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