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Skills

  • Communications
  • MS Office
  • Painting and plastering
  • Problem resolution
  • Collaborative problem-solving with property management
  • Team management
  • Work orders
  • Knowledge of commercial cleaning standards
  • Process improvement
  • Implementation of quality control checklists

Work Experiences

  • Achieved a 61% improvement in guest satisfaction by consistently maintaining pristine living spaces in all 6 rooms at Atlanta.
  • Assisted in the set-up of category.
  • Used all manufacturer safeguards when operating standard equipment, which reduced framework injuries by 7%.
  • Adopted new dust and allergen removal systems.
  • Lifted supplies, equipment, and heavy furniture with hand trucks or by hand.
  • Conducted post-event cleanup of standard.
  • Hard floors were scuffed, top-coated, buffed, and varnished by me.
  • Built strong working relationships with repeat clients.
  • Light fixtures were dismantled, cleaned, and replaced.
  • Conducted odor elimination.

Summaries

  • Working independently to manage cleaning needs in all areas of the building.
  • Achieved effective cleaning outcomes.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated Property Cleaner who is responsible for the cleanliness and upkeep of various facilities and rooms in initiative and method facilities.
  • Individual with 13 years of experience cleaning process buildings who is trustworthy.
  • Costs were consistently reduced while profits were increased.
  • Achieved an impressive occupancy rate of procedure% within 6 weeks.
  • Achieved a 81% reduction in clean time per square foot.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Maintained consistently high cleanliness ratings across method based on client survey results, achieving 51% overall satisfaction rate.
  • Achieved 16 positive reviews for cleanliness across properties managed, directly contributing to increased online ratings and client referrals.
  • Guided a team of 7 cleaners in handling post-construction cleanup at Austin, ensuring the job site was clean and ready for handover to the client on schedule.
  • Improved tenant retention at Denver by 74% through consistent communication with both tenants and management to ensure cleanliness was maintained.
  • Led a team of 5 cleaners across 13 properties, improving overall cleanliness standards by 57%, which resulted in positive client feedback and contract renewals.
  • Successfully reduced customer complaints by 54% in two years through the implementation of a structured cleaning schedule and quality control measures.
  • Earned a OSHA in hazardous waste disposal, ensuring compliance with industry standards and reducing waste-related risks at Raleigh.
  • Collaborated with property owners at Raleigh to identify and swiftly resolve cleaning issues, leading to improved long-term tenant relationships.
  • Trained new staff in advanced floor care techniques, leading to a 68% reduction in carpet cleaning time and an increase in overall productivity.
  • Received a commendation from management for consistently meeting tight deadlines and maintaining cleanliness standards under challenging circumstances.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certification in Green Cleaning and Maintenance (CGCM)
  • Participation in LinkedIn Professional Cleaning Networks
  • Certified in High-Efficiency Cleaning Systems under BSCAI
  • Toastmasters
  • International Council of Nurses
  • Building Service Contractors Association International (BSCAI)
  • Membership in the Sustainable Facilities Management Association
  • Green Seal Standard for Cleaning Services (GS-42)
  • Enrolled in Facility Management Professional (FMP) from IFMA

Certifications

  • Bloodborne Pathogens Certification from Vantage
  • Certificate in Commercial Cleaning & Sanitation Standards
  • PRO Cleaning Certification from initiative
  • Project Management Professional (PMP)
  • HVAC Cleaning Technician Certification from initiative
  • High-Risk Cleaning Specialist Certification
  • Certified Environmental Services Technician (CEST)
  • Cleaning and Safety Compliance Specialist Certification
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)

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